Account Manager

hace 1 semana

San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo

3+ years of sales or account management experience
- 3+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers

The Amazon Marketplace Paid Services (AMPS) organization is seeking a Strategic Account Manager to drive business growth for some of the most influential Sellers on the Amazon Mexico Store.

As Account Manager for Strategic Accounts you will shape the future of the organization and ensure Seller satisfaction through delivering strategic insights and relentlessly high operational standards. In this role, you will build strategic joint business plans with your portfolio of Sellers and explore innovative ways to identify and execute opportunities for new selection, fulfillment, traffic and conversion drivers and operational improvement. Our Account Managers for Strategic Accounts drive Seller business growth by providing customized insights and recommendations, training on relevant tools, products and Amazon services; and delivering a positive experience with our programs. They are agile, inventive advocates for their Sellers’ experiences on the Amazon Store. They use root cause analysis and problem-solving skills to address Seller concerns and areas for opportunity. If you are interested in how we are changing the way Mexican companies sell, we are interested in you.

Key job responsibilities
- Develop a clear understanding of the Selling on Amazon products and their functionalities, the e-commerce industry and competitive environment.
- Analyze data and trends to identify, action and influence long term in order to maximize potential for your assigned portfolio of Sellers.
- Lead business strategy development and design long term account plans, collaborating effectively with internal teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Oversee key strategic activities that are underway for the Seller, follow up, escalate and clear blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization and deliver value across a larger customer set
- Track metrics to record the success of the Sellers in your portfolio. Use these metrics to guide your work and uncover hidden areas of opportunity.
- Prepare and deliver business reviews regarding progress and state of health of your Sellers.

San Jose, CRI
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms

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