Team Manager, Transfers

2+ years of HR experience or 2+ years of Manager Experience- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)
- Exceptional communication. Fluent verbal and written English language skills
- Strong management of MS Office.

Job summary
Join Amazon’s HR Services Team and help make a difference for all Amazonians We are recruiting for Transfers Manager. This position is based out of SJO10 and leads a group of Sr. Associates and Process Leads to ensure a prompt service to Employees in the Americas that are moving to a new position. The work focuses on the management of the day-to-day operations, is the point of contact for escalations and management of the relationship with business partners and/or stakeholders, plus project management oriented towards process improvement. The position will be in charge of the launch of new geographies that will be supported as well. A very strong and analytical mind focused on creating the right experience is required, as is the ability to manage under pressure and prioritize efficiently.

RESPONSIBILITIES

**Project Management and Communication**:

- Identifies customer impacting issues and implements solutions and process improvement to increase customer satisfaction. Participates in cross-functional process improvement initiatives.
- Leads the implementation of training programs to improve the quality and productivity of the team.
- Responsible for overseeing volumes, escalations, quality, and reporting to ensure the team meets service level commitments.- Act as the Subject Matter Expert for the team and partners to provide guidance, training and resolution related to the process for all the direct reports aligned to you.
- Creates business cases and manages enhancements. Presents high quality data findings.
- Identifies need, creates and drives change management. Maintains departmental content in all channels. With manager oversight, develops and implements communication plans.
- Drives solutions to escalations, providing root cause analysis and recommendation. Develops remediation plan and drives to resolution with mínimal guidance from Manager.

**People Management**:

- Leads and develops a team of Associates, responsible for the overall direction, performance management, coordination and evaluation of the team. Manages the team and ensures high service delivery and execution.
- Achieves performance goals and objectives in line with the network wide vision and goals.
- Develops & Communicates policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
- Manages the workflow of the team to maintain service levels and ensure equitable workloads among team members.
- Carries out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.

**Customer Service**:

- Managing key stakeholders both internal & external & partnering with them for process enhancement.

**Subject Matter Expertise**:

- Subject Matter Expert for customers, team and vendors - General understanding of HR Services workload and priorities.
- Knows and interprets complex legal stipulations.
- Knows and works with outside sources to develop interpretations and solutions for complex issues.
- Advocates for HR Services.
- 2+ years' experience in HR transactional processes
- 1+ year of experience Manager experience (managing and developing associates)
- Third language is a plus (Italian, French, Portuguese, etc.
- Prior work experience with HR, Recruiting Systems or human capital management software
- Technical skills to manipulate and analyze data and present recommendations in a variety of formats
- Comfortable working with large amounts of data, developing metrics and reporting tools
- Proficient in data analysis tools and report development (e.g. Excel, Access, Tableau)
- Exceptional attention to detail skills
- Problem solving skills. Ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment
- Ability to appropriately prioritize work and responsibilities in a fast-paced environment