Customer Success Agent

**Job Purpose**: Performs as an advisor for the customer regarding products and services implementation including consulting and support. Drives high adoption levels on products and services capabilities. Increase the usage of licenses and service hours. Responsible of identifying new sales, upselling, cross-selling opportunities and transfer them to the sales team and overall customer satisfaction. Point of contact between the customer and the internal departments. Create opportunities based on the data obtained from customer interaction. **Responsibilities**: - Create workplans for each account assigned in order to drive Customer Success initiatives. - Engage constantly with customer to keep track of product adoption and consumption levels - Promptly attend customer escalations and act as a center of contact to engage other departments as required - Log all activity related to the accounts and opportunities generated in the corresponding platforms - Execute product training according to customer needs - Analyze customer and account data to identify areas of improvement and set action plans - Provide valuable insight to the company based on the data and information obtained from customer interactions *** **Knowledge, Skills and Experience**: - >3 to 5 Years of relevant work experience is required. - >3 to 5 Years of experience directly managing / supervising employees is required. - Required Education: Some College - Excel intermediate or advance, Project management or related. - Possesses strong data entry skills. - Able to demonstrate complex problem solving, critical thinking, and decision-making. - Able to perform basic mathematical calculations. - Able to recognize and attend to important details with accuracy and efficiency. - Able to communicate clearly and convey necessary information. - Able to converse and write effectively in English and other local / regional language. - Able to interact effectively with higher levels of management (managers & above) - Understand, communicate, and collaborate effectively with people across various identities. - Able to negotiate skillfully and promote/sell ideas persuasively. - Possesses strong organizational and time management skills, driving tasks to completion. - Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities. - Able to effectively multi-task. - Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others. - Able to collaborate and build solid, effective working relationships with others. *** **Working Conditions**: - Professional, office environment. - Remote / Work-from-home. - Occasional non-standard work hours or overtime as business requires. TD Synnex Statements: TD Synnex is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. At TD Synnex we embody our shared values of Collaboration, Accountability, Integrity, Excellence and Inclusion. Our organization strives to provide a diverse and inclusive environment for all our colleagues, company and community. **"This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators."** **What's In It For You?** - ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle. - ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. - ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. - ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. - ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program. - ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great pl