Customer Success Engineer

hace 1 semana

San José, Costa Rica SentinelOne A tiempo completo

**About Us**:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed - to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you're enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team

**What are we looking for?**

SentinelOne is growing its Customer Success team and looking for a technical expert with great relationship skills to assist Customers with implementation and advisory around SentinelOne's solutions. Our CS Engineers enable customers to implement, configure, and maintain SentinelOne solutions to enhance the security of their environments. You will get the opportunity to support a variety of customers throughout their onboarding journey through delivering solution overviews, feature implementations, configuration best practices, and more.

**What will you do?**
- Deliver implementation, enablement and advisory services for SentinelOne products and technologies in a structured support model
- Work with Customers as a trusted advisor helping guide them on ongoing security best practices, platform management and product usage
- Continuously improve methodologies, deliverables and process to create an unparalleled Customer Experience
- Support customers by creating and fostering an engaging digital experience in our Community
- Present recurring webinars on technical topics to existing community customers

**What skills and knowledge should you bring?**
- Possess a Customer-centric approach, enjoy working with Customers, and establishing strong relationships and managing expectations with great results
- Comfortable presenting on security topics to groups of customers and supporting them with issues and concerns
- 2 - 4 years prior experience in a field services role (professional services, pre-sales, etc.)
- Strong knowledge of security technologies, architecture and operations and experience in advising customers on best practices
- Knowledge of threat handling, incident response and SOC operations
- Knowledge of current malwares and attack techniques
- Proficient in Windows, MacOS and Linux operating systems
- Knowledge of IT operations and deployment tools and methodologies
- Experience with host base (endpoint agent) security solutions is preferred
- Training and enablement services delivery experience
- Experience with deployment tools such as Intune, SCCM, Jamf, Ansible

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.

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