Program Manager

JLL supports the Whole You, personally and professionally.

The Global Real Estate and Facilities (GREF) Operations Team supports the key business processes of our various business teams working to serve Amazon teams working in our corporate office buildings worldwide.

This role drives continuous improvement focused on improving performance at GREF sites by identifying and correcting root issues. The role promotes consistency and elevation of Correction of Errors (COEs) to reduce risk and avoid future mistakes. The Program Manager provies support to stakeholders throughout COE process by developing and utilizing best practice materials (COE Toolkit). The role partners with Vendor Managers to identify and address the root cause of substantial vendor performance issues and develop plans to mitigate future re-occurrence. The Corrective Action Plans (CAP) process is used to assist the vendor in meeting Amazon expectations.

**Key responsibilities of the role include (not limited to)**:
Responsible for development and execution of COE and CAP processes.
Partners with Vendor Managers to identify and address the root cause of substantial vendor performance issues.
Reviews and follows completion of associated action plan.
Supports stakeholders through the COE and CAP processes.
Promote consistency and elevation of COEs to reduce risk and avoid future mistakes.
Maintain, update and improve related tools and resources to support stakeholders throughout COE process.
Provide visibility and reporting updates to leadership.
Provide continuous improvement to all COE and CAP tools as part of the ongoing development of the program.
Influence stakeholders (including Global Program Owners and Regional Managers) outside your direct area of responsibility to ensure progress on key actions.
Ability to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.
Successful at transforming raw thoughts into clear documentation and requirements.

BASIC QUALIFICATIONS
Six Sigma certification or experience facilitating root cause analysis exercises.
Experience owning program strategy and end to end delivery.
Experience defining and executing against program requirements.
Professional discretion, tact, and diplomacy.
Strong verbal and written communication.
Detail-oriented with ability to multi-task and prioritize multiple initiatives.
Initiate and promote positive change.
Able to develop strong rapport with stakeholders.
Keep groups on track and moving.
Consistent tracking of due dates and deadlines.
Ability to lead and influence others.
Develop, promote, and socialize ideas for continuous improvement.
5+ years of experience in program management.
Bachelor’s degree or higher.

PREFERRED QUALIFICATIONS
Experience elevating and evolving organizational programs.
Experience in change management and driving adoption of new tools, processes, and decision support.
Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.
Strong service mindset and ability to use metrics to measure service levels.
Strong attention to detail and excellent problem-solving skills.
Six Sigma certification is a plus.

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can’t wait to see where your ambitions take you at JLL.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who w