Program Manager, Buyer Risk

hace 2 semanas

San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

1+ years of program or project management experience
- 1+ years of experience in: stakeholder management, dealing with multiple tech and non-tech stakeholders at varied levels of the organization, driving end to end delivery, defining and implementing process improvement initiatives using data and metrics, and communicating results to senior leadership

Have you ever thought about what it takes to detect and prevent fraudulent activity among hundreds of millions of eCommerce transactions across the globe? What would you do to increase trust in an online marketplace where millions of buyers and sellers transact? How would you build systems that evolve over time to proactively identify and neutralize new and growing fraud threats?
Amazon’s Buyer Risk Prevention team is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.

Key job responsibilities
As a Program Manager in BRP, you will work closely with other Program Managers and stakeholders to understand the requirements and support the implementation of fraud prevention solutions in established Amazon stores supporting new and existing payment programs. You will collaborate with various teams including Technology, Machine Learning, and Operations to ensure the successful execution of these solutions. You will also assist in analyzing specific instances of risk, identifying broader risk trends, and helping to develop scalable solutions for prevention. Additionally, you will support stakeholder management and communication efforts, ensuring that key stakeholders are informed of project progress and any potential risks or issues.

A day in the life
You should be an effective communicator (oral and verbal) capable of driving issues to resolution with minimum supervision and communicating insights to non-technical and technical audiences. This is a high impact role with goals that directly impact the bottom line of the business.
The role requires an individual who has previous experience as a Program Manager in highly ambiguous environment.

San Jose, CRI
- 2+ years of program or project management experience
- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Knowledge of SQL

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