BI Tools Solution Owner

JLL supports the Whole You, personally and professionally.

The DSR BI Tools Solution Owner is a critical role responsible for the successful delivery of the BI tools that meet the needs of our stakeholders and maximizes value for end users and the business. They are a collaborative leader who works closely with the BI Delivery and Strategy Teams, BI Certified Self-Service users, and other stakeholders, to achieve desired outcomes. The DSR BI Tools Solution Owner plays a critical role in ensuring successful solution delivery. By fulfilling their responsibilities and building strong relationships, they can foster innovation, maximize value, and achieve desired outcomes.

**Responsibilities**:
**Define and Own the Solution Vision**: Articulate a clear and concise vision for the solution, outlining its strategy, goals, objectives, and desired outcomes. This vision serves as a guiding light for the entire delivery process and ensures alignment among all stakeholders. The DSR BI Tools Solution Owner is in charge of creating and maintaining the framework that enables BI creators and users in the organization to publish, share, manage, and connect to data sources and the appropriate BI tool(s).
**Backlog Prioritization**: With the assistance and cooperation of the delivery team, prioritize the backlog of solution features and work items based on their impact, feasibility, and alignment with the overall vision. This ensures that the most valuable work is delivered first.
**Solution Planning**: Develop a comprehensive roadmap for solution delivery, including milestones, release schedules, and dependencies. This roadmap ensures transparency, facilitates collaboration, communication, and helps to manage expectations.
**Market and Stakeholder Understanding**: Maintain a deep understanding of the market landscape, competitor offerings, and user needs. Regularly engage with your BI stakeholders at all levels to gather input, address concerns, and build consensus.
**Stakeholder Communication and Collaboration**: Communicate effectively and transparently with all stakeholders, keeping them informed of progress, challenges, and risks. This builds trust, manages expectations, and fosters collaboration.
**Reporting**: Generate and maintain reports that track progress, measure key performance indicators, and provide insights into solution effectiveness, using data to drive informed decision-making and ensure goal and delivery alignment. This also includes monitoring usage of published data sources and tools, the success of extract refresh tasks, user activity, and so on. Monitor the availability and measure the extent of performance, ensuring BI meets service level requirements. Monitor business use and performance of the BI and provide feedback to DSR Domain Owners.
**Maximize Value Delivery**: Continuously seek opportunities to improve the solution and deliver increased value to both end users and stakeholders. This involves actively collecting feedback, analyzing data, and innovating to optimize outcomes.
**Access and Security**: Manage user accounts and access privileges. Administer user access and security. Create projects to help manage users’ access (permissions) to data sources and workbooks that are published to the site. Set default groups and permissions for all content on a standard project, lock the project, and then use it as a template for additional projects you create. Projects can also serve as development and UAT environments. Perform permissions work with site roles to make up a user’s access to the site and its content. Centrally manage data source permissions.

Experience
Bachelor’s degree in liberal arts, BI, data science, computer science, economics, Information Management, or related analytical field
2+ years’ experience in Tableau Server Administartion
Working knowledge of AWS tools (especially QuickSight, Redshift Query Editor, Glue DataBrew, Sage Maker Canvas, Athena) and Tableau
AWS Cloud Services and working Azure highly preferred; any Cloud Service Management experience preferred
Have high flexibility in working hours/days for maintenance activities and responding to help desk requests after hours on a limited basis
Experience providing overall support to a large user base is a required
Must have solid communication, analysis and troubleshooting skills for diagnosing problems
Possess experience maintaining, managing and documenting standards, policies, and procedures 
Possess experience managing software licensing and SLA’s with client and vendors
Fluent English is necessary
Experience in Corporate Real Estate a plus

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in re