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Tier I Analyst Edq
hace 2 semanas
Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
**Job Description**:
**Functions and Responsibilities**
- Leverage EDQ’s documentation to determine how to best proceed with a given issue.
- Engage with the customer and other support team members such as Account Managers to gain an understanding of the customer’s environment, contract and goals. Responsible for updating customer information as needed.
- Attempt to resolve incidents or requests on first contact when possible prior to escalating
- Monitor and respond to support calls within required SLA.
- Evaluate issues by interpreting end-user’s problem descriptions to determine resolution or best course of action.
- Identify problem trends and report to supervisor for further analysis.
- Other duties as required.
**Qualifications**:
- 1-3 Years of Desktop Support, Help-Desk, or IT related support
- BA degree or equivalent experience desired
- English Level B2
- Strong communication and interpersonal skills
- Microsoft Office proficiency
- Analytical skills
- Problem solving skills
- Organize and manage multiple tasks and priorities.
- Able to work non-standard business hours as required
- Ability to resolve issues over the phone utilizing remote control tools.
- Communicate clearly and concisely, both orally and in writing.
Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
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Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._
