Business Analyst I

hace 2 semanas

Heredia, Costa Rica SGF Global A tiempo completo

Job Role and Responsibility:
The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity. The Business Analyst I will communicate with our partners and internal business units ensuring a positive experience in all interactions.
- Program enquiry Management and trouble shooting.
- Support all core operational requirements through case ownership and closure, meeting KPI SLA’s
- Provide suggestions for process improvements to help scale operations and improve customer satisfaction
- Support internal company teams with search or resolution of any inquiries related to VCPP data (contracts, MBOs, DRFs, cases, escalations, etc..)
- As needed, track and communicate metrics related VCPP activities & support QBR requirements
- Support and manage quarter end activities and serve as local VCPP Ops contact for escalations and resolution
- Team player with strong interpersonal, communication and collaboration skills
- Timely Communication in both verbally and in writing to set expectations and maintain the confidence of managers and associated internal teams (Action Table Format)
- Achieve high Utilization and Efficiency by managing time and focus upon Case Management

**Required Skills**:

- 3+ years' industry experience in quote-to-cash type case management activity
- Expert knowledge of Cloud Service Provider Programs
- Extensive knowledge in SaaS billing models and managing quote to cash SaaS processes with knowledge of upstream and downstream impact/activity
- Experience in two tier cloud partner sales model, with firm knowledge of software license transactions and Software as a service
- Experience with enterprise systems and proven knowledge of enterprise integration
- Knowledge in End User Computing a plus
- Team player with strong interpersonal, communication and collaboration skills
- Self-starter who takes initiative and works with limited direction

Preferred Skills:

- Proficiency in Oracle
- Proficiency in Sales Force
- SAP SaaS billing system

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