Application Support Engineer

hace 18 horas


Heredia, Costa Rica Citi A tiempo completo

**Team/Function Overview**: **Key Responsibilities** - Develop and maintain technical support documentation. - Perform start of day checks, continuous monitoring, and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams. - Use a sharp risk lens, including considering impacts to the firm, to assess the impact of production issues and escalate to business and technology management in a timely manner. - Act as a liaison, interfacing with internal technology groups and vendors. - Ensure storage and archiving procedures are in place and functioning correctly. - Coach and mentor new or lower-level analysts. - Communicate effectively with operations, technology, and business partners on a regional or global basis. **Qualifications** - 5-7 years of experience in System Analysis, Applications Support roles or IT support roles - 5+ years of experience in managerial positions (people’s manager) - Working experience with Unix or Linux environment. Experience handling ETL jobs with sound expertise in UNIX to identify issues at data level and trace file transfers from one system to another._ ECS (Open Shift), Kibana, Oracle, Unix Shell Scripting_ - Working experience supporting relational databases - Oracle, Microsoft SQL. Should have good expertise in database level analysis to trace issues to closure. Also, should have extensive experience in writing complex and efficient SQL DML statements. - Experience with some programming languages and willingness/ability to learn. - Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand. - Experience in Incident, Problem Management: Incident tracking & reporting. Managing ticketed query system. ServiceNow knowledge is a plus (ITIL) - Advanced English - **Job Family Group**: Technology - **Job Family**: Applications Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting



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