Quality Assurance Analyst

hace 2 semanas


San José, Costa Rica Medical Departures Inc. A tiempo completo

**JOB TITLE**:Inside Sales Quality Assurance

**BASE SALARY**:Start at $1500 - $2500 USDollar ++

**COMMISSION**: $800-$1,000 USDollar per month (depends on sales performance)

**OTHER ALLOWANCE/BENEFIT**:

- 100% Work from home
- Mobile Data and Internet allowance,
- Healthcare Benefits (After complete probation)
- Unlimited vacation (PTO)
- Maternity/Paternity Leave

**Who are we**:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.

We are a fully **remote** company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

As Medical Departure’s,The Quality Assurance Manager for Inside Sales will be responsible for ensuring the highest level of customer satisfaction by implementing and maintaining quality assurance protocols for the inside sales team. This individual will work closely with the sales team, management, and other departments to develop and implement quality assurance processes, analyze and report on sales performance, and provide training and coaching to improve sales skills., helping to advance Medical Departure’s overall data driven culture.

**Your Responsibilities**:

- Develop and implement quality assurance protocols for the inside sales team
- Monitor and evaluate sales performance through the use of metrics and analytics
- Provide training and coaching to improve sales skills and performance
- Work with management to identify areas for improvement and implement corrective actions
- Collaborate with other departments to ensure a seamless customer experience
- Analyze and report on sales performance and customer feedback
- Attend regular team meetings
- Preventing unsound or unethical business practices.
- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
- Support the achievement of the Medical Departures sales and revenues objectives
- Help build the world’s largest global medical marketplace
- 3+ years of experience in Quality Assurance or a related field
- Experience in inside sales or customer service
- Strong analytical and problem-solving skills
- Fluent English language skills: impeccable written communication skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Strong attention to detail and ability to multitask
- Ability to work responsibly and productively from a remote home-office environment
- Proactive, sense of responsibility, friendly and can work independently
- Quick and resourceful, flexible and accurate
- Positive attitude
- Willing to do whatever it takes to deliver extraordinary results
- High speed internet connection
- Reliable computer with webcam and microphone interface

Why you’ll love it here:

- Work with other talented, ambitious international colleagues
- Working from anywhere in the world
- Flexible working hours
- 100% work from home
- Unlimited vacations (Paid)
- Base Salary
- Cellphone & Internet Allowance
- Healthcare Benefit

Person of contact: Adriana

**Salary**: ₡1,500.00 - ₡2,500.00 per month

**Experience**:

- Quality assurance: 5 years (required)
- Call Center: 5 years (required)
- Sales: 5 years (required)
- CRM: 4 years (preferred)

**Language**:

- English (required)



  • San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Quality Assurance Analyst (Remote)****Heredia, Costa Rica**SGF Global is looking for a Quality Assurance Analyst, for IT enterprise in Heredia, Costa Rica.**Overview**:**Requirements**:- Bachelor's degree or equivalent work experience.- 5+ years' experience in Testing/Quality positions.- Experience in automation tools like Ansible (preferred) or Chef.-...

  • Quality Assurance Analyst

    hace 2 semanas


    San José, Costa Rica 360training A tiempo completo

    360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program. **Quality Assurance Analyst** **Responsibilities** - Execute functional tests,...

  • Quality Assurance Analyst

    hace 2 semanas


    San José, San José, Costa Rica 360Training A tiempo completo

    360training offers a compelling compensation package that ties to performance and impact.We offer quality health plans to meet a variety of needs, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program.**Quality Assurance Analyst****Responsibilities**- Execute functional tests, verification/regression, and...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job SummaryAuxis is seeking a skilled Quality Assurance Analyst to join our team. As a Quality Assurance Analyst, you will be responsible for the execution of test plans based on business requirements to ensure quality delivery of client implementations.This individual will work in a dynamic environment and collaborate with technical teams, project managers,...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    At Citi, we are seeking a highly skilled Enterprise Quality Assurance Analyst to join our team. The successful candidate will be primarily responsible for testing prioritized reports and providing support in the end-to-end process of planning, scoping, sampling, and testing as required.The analyst will support the team's lead on work requirements, partnering...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    About ExperianExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our mission is to help organizations make informed decisions by providing accurate and reliable information.Job DescriptionWe are seeking a highly motivated Senior Quality...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About AuxisAuxis is a leading provider of business process outsourcing solutions. We are seeking an experienced Quality Assurance Analyst to join our team.


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Join Amzn Support Srvcs Costa Rica as a Compliance and Quality Assurance Analyst and contribute to ensuring the highest level of quality and compliance in our operations. As a key member of our team, you will be responsible for analyzing data, identifying trends, and developing recommendations to improve our processes.Responsibilities:Analyze data to...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job DescriptionAuxis is seeking a highly skilled Quality Assurance Analyst to join our team. The ideal candidate will have experience in software testing and quality assurance, with a strong understanding of system testing metrics and reporting.The Quality Assurance Analyst will be responsible for:Developing and executing test plans based on business...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    At Amzn Support Srvcs Costa Rica, we strive to provide exceptional customer service and maintain the highest standards of quality. The Senior Quality Analyst will play a critical role in driving quality improvements and preserving our commitment to excellence.The ideal candidate will have a strong analytical mindset and be able to synthesize complex data to...

  • Quality Assurance Analyst

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Quality Assurance Analyst will be responsible for auditing the accuracy of performed processes according to the client's QA standards.The QA Analyst will evaluate back-office tasks & phone calls, conduct QA Disputes/Rebuttals process, QA Calibration, and coaching sessions as well as implementing Preventive / Corrective actions when...


  • San José, San José, Costa Rica Growth Acceleration Partners A tiempo completo

    We are looking for a Technical Quality Assurance Lead to join our US-based team at Growth Acceleration Partners. As a key member of our information security services group, you will play a critical role in protecting our customers' computers, networks, and information assets from malicious activity.About the RoleThe Technical Quality Assurance Lead will be...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Quality Assurance Analyst will be responsible for auditing the accuracy of performed processes according to the client's QA standards.The QA Analyst will evaluate back-office tasks & phone calls, conduct QA Disputes/Rebuttals process, QA Calibration, and coaching sessions as well as implementing Preventive / Corrective actions when...


  • San Francisco, Heredia, Costa Rica Bma Group A tiempo completo

    Job OverviewThe Bma Group seeks a highly skilled Quality Assurance Specialist to join our team. As a key member of our design department, you will play a crucial role in ensuring the accuracy and quality of our creative outputs.About the RoleWe are looking for an experienced Graphic & Layout Designer or Creative Quality Analyst who can perform quality...


  • San José, San José, Costa Rica Gsb A tiempo completo

    **About the Job**We are seeking a senior software quality assurance analyst with expertise in performance testing to join our team at Gsb.The successful candidate will be responsible for ensuring the quality and reliability of our software applications under various load conditions.**Responsibilities**Develop and execute performance tests using...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    The Amzn Support Srvcs Costa Rica team is seeking an exceptional Quality Assurance Specialist to join our Financial Operations Account Receivable team. As an AR QA Analyst, you will play a crucial role in ensuring the highest quality standards for AR SJO.In this position, you will work closely with various processes to detect and analyze defect root causes...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at Experian. As a Quality Assurance Specialist, you will be responsible for ensuring the quality and reliability of our support services.Key Responsibilities:Support Evaluation: Review implementation and support services provided by Implementation teams, ensuring...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Quality Assurance Role**Auxis seeks a Quality Assurance Supervisor to join our team. In this role, you will be responsible for monitoring and analyzing customer interactions to identify areas for improvement. Your expertise in quality assurance and coaching will help us deliver exceptional customer experiences.**Key Responsibilities:**Analyze customer...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Job OverviewThe Enterprise Quality Assurance Testing Analyst will be primarily responsible for testing prioritized reports and providing support in the end-to-end process of planning, scoping, sampling, and testing as required.This analyst will partner with Reports use case owners, Data Governance Officers (FCDOs) and Global Functions Technology (GFT) to...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    About Auxis:Auxis is a company that values quality and excellence in all aspects of its operations. As a leading provider of quality assurance services, we are committed to delivering exceptional results to our clients.Job Description:The Process Quality Assurance Specialist will play a critical role in ensuring the quality of our services. This includes...