Quality Assurance Analyst
hace 2 semanas
**JOB TITLE**:Inside Sales Quality Assurance
**BASE SALARY**:Start at $1500 - $2500 USDollar ++
**COMMISSION**: $800-$1,000 USDollar per month (depends on sales performance)
**OTHER ALLOWANCE/BENEFIT**:
- 100% Work from home
- Mobile Data and Internet allowance,
- Healthcare Benefits (After complete probation)
- Unlimited vacation (PTO)
- Maternity/Paternity Leave
**Who are we**:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.
We are a fully **remote** company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.
As Medical Departure’s,The Quality Assurance Manager for Inside Sales will be responsible for ensuring the highest level of customer satisfaction by implementing and maintaining quality assurance protocols for the inside sales team. This individual will work closely with the sales team, management, and other departments to develop and implement quality assurance processes, analyze and report on sales performance, and provide training and coaching to improve sales skills., helping to advance Medical Departure’s overall data driven culture.
**Your Responsibilities**:
- Develop and implement quality assurance protocols for the inside sales team
- Monitor and evaluate sales performance through the use of metrics and analytics
- Provide training and coaching to improve sales skills and performance
- Work with management to identify areas for improvement and implement corrective actions
- Collaborate with other departments to ensure a seamless customer experience
- Analyze and report on sales performance and customer feedback
- Attend regular team meetings
- Preventing unsound or unethical business practices.
- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
- Support the achievement of the Medical Departures sales and revenues objectives
- Help build the world’s largest global medical marketplace
- 3+ years of experience in Quality Assurance or a related field
- Experience in inside sales or customer service
- Strong analytical and problem-solving skills
- Fluent English language skills: impeccable written communication skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Strong attention to detail and ability to multitask
- Ability to work responsibly and productively from a remote home-office environment
- Proactive, sense of responsibility, friendly and can work independently
- Quick and resourceful, flexible and accurate
- Positive attitude
- Willing to do whatever it takes to deliver extraordinary results
- High speed internet connection
- Reliable computer with webcam and microphone interface
Why you’ll love it here:
- Work with other talented, ambitious international colleagues
- Working from anywhere in the world
- Flexible working hours
- 100% work from home
- Unlimited vacations (Paid)
- Base Salary
- Cellphone & Internet Allowance
- Healthcare Benefit
Person of contact: Adriana
**Salary**: ₡1,500.00 - ₡2,500.00 per month
**Experience**:
- Quality assurance: 5 years (required)
- Call Center: 5 years (required)
- Sales: 5 years (required)
- CRM: 4 years (preferred)
**Language**:
- English (required)
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