Quality Assurance Supervisor

hace 2 días


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

**Quality Assurance Role**

Auxis seeks a Quality Assurance Supervisor to join our team. In this role, you will be responsible for monitoring and analyzing customer interactions to identify areas for improvement. Your expertise in quality assurance and coaching will help us deliver exceptional customer experiences.

**Key Responsibilities:**

  • Analyze customer interactions and identify trends and patterns.
  • Develop and implement quality assurance processes to ensure high levels of customer satisfaction.
  • Coach and guide team members to improve their performance and adherence to quality standards.
  • Maintain accurate records of quality assurance activities and analytics.

**Requirements:**

  • 2+ years of experience in a quality assurance role with a proven track record of identifying and implementing improvements.
  • Excellent analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with quality assurance software and tools.


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