Process Automation Analyst

hace 13 horas

Santa Ana, Costa Rica Western Union A tiempo completo

**Process Automation Analyst - Santa Ana, Costa Rica**

Are you able to simplify and streamline complex processes? How about bringing your skills to an evolving business that is committed to making financial services accessible to people everywhere? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as Process Automation Analyst.

**Western Union powers your pursuit.**

In this unique global role, you will be part of our cross-functional automation squad that delivers process automation solutions to our departments.

**Role Responsibilities**
- Define automation projects requirements - user stories.
- Communicate with project stakeholders and development team to ensure smooth project implementation.
- Perform automation testing and coordinate automation deployment readiness.
- Perform analysis of automated processes aiming to achieve the best automation results.
- Manage implementation of enhancements and changes of existing automations.
- Constantly look for day-to-day work improvements.
- Participate in department wide improvement projects and initiatives.

**Role Requirements**
- Experience with business process mapping, requirement definition and process improvement.
- Strong analytical and problem-solving skills.
- Capacity to prioritize and manage time effectively to handle multiple projects.
- Proven ability to work in a team and communicate effectively.
- Ability to work in flexible, fast-paced environment.
- Demonstrated ability to work without supervision.
- Strong English language skills, both verbal and written.
- Experience with process automation, macros programming and/or scripting experience would be an advantage.
- Bachelor’s degree in business or information technology is considered an advantage.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

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