Supervisor, Settlement Operations

hace 14 horas

Santa Ana, Costa Rica Western Union A tiempo completo

**Supervisor, Settlement Operations
- Santa Ana, Costa Rica**

Does playing a meaningful role in Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better? Join Western Union as Supervisor, Settlement Operations.

**Western Union powers your pursuit.**

We are looking for someone who would be part of Settlement Operations team as Supervisor, Settlement Operations responsible for over operational results and people management over one team for one specific business unit or function in Western Union.

**Role Responsibilities**
- This position has the complete responsibility over operational results and people management over one team for one specific business unit or function, along with meeting targets, reporting results, and metrics to management level.
- Handle escalated agents related or function related issues as they arise, advise and coach team on any new policies and procedures as they relate to day-to-day processing.
- May handle specialized tasks associated to business unit.
- Represents the function in settlement operations related projects / initiatives and acts as a liaison between business operations, support departments such as Finance, Product, Technical teams, and developers.

**Role Requirements**
- People management
- Participation in projects and improvement of the processes.
- Metrics and reporting for management visibility.
- Escalations handling.
- 4 - 5 years in Payment, Accounts Receivables, Accounts Payable, Settlement Operations, Finance, Banking sectors / areas; 2 year of people management skills is an advantage.
- Finance, Economics, Math’s or similar education Bachelor or Higher Education.
- Microsoft Office savvy, Automation tool knowledge is an advantage, sound communication and training skills.
- Fluent English language skills, outstanding problem-solving skills, attention to details, end to product / process knowledge, people management skills.

**We make financial services accessible to humans everywhere. Join us for what’s next.**

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

**Benefits**

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Your Costa Rica
- specific benefits include:

- Asociación Solidarista
- Paid time off including extended maternity leave.
- In house company doctor services
- Continuing Education
- Transportation services options
- Parking spaces
- Hybrid model work
- Flexible Working Schedules if applicable
- Referral Program award
- Employee Resource Groups (ERG) and committees to volunteer with
- Carpooling Program
- Price Smart membership
- Pan American Medical and Life insurance
- Cafeteria Subsidy

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