Implementation Coordinator

**How we support the Whole You**:
Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

At JLL we have a great commitment to diversity, which is why we promote the inclusion of all people on equal terms; that is, we do not discriminate based on disability, sexual orientation, gender identity, sex, race, ethnic group, religion, and/or physical appearance.

**Implementation Coordinator (CMMS/ERP)**

We are looking for an experienced IT Platform Coordinator with a global business vision, willing to work in a fast-paced environment, who can help clients adapt to the challenges and opportunities presented by the current CRE technology trends.

**Benefits to eligible employees, include**:

- Direct Hiring by the company.
- Base Salary.
- Legal benefits: IMSS, vacations, vacation bonus, bonus.
- Life Insurance + death support
- Psychological, Medical, Nutritional, Legal, Financial and Veterinary Consulting (remotely)
- HANU: Digital wellness platform, where you can find +1250 training videos of disciplines. All content based on three pillars: body, mind and nutrition.
- Constant training: +15,000 courses
- Major Medical Expenses Insurance
- Food Vouchers
- Saving Fund

We are currently seeking a dynamic individual for the role of **Implementation Coordinator (CMMS/ERP) **to join our team:

- **Location**: Costa Rica
- **Work schedule**: Monday to Friday from 8 am to 6 pm
- **Work model**: 100% remote

**What is your day to day?**
- Provide a strategic guidance on the implementation and support of technology solutions as a trusted partner.
- Offer CRE solutions, products and technology platforms leading in the market for the facilities management.
- Look for easy adoption of the products implemented in the parties involved.
- Manage the MX & GLA IT Client Success Platform Support Team in such a way that it generates growth for the company and retains talent.
- Provide technical support for the CRE technological solutions offered in the accounts.
- Ensure the availability of training and support materials for the adoption of the implemented tools.
- Ensure that the technological solutions implemented are being used correctly and efficiently, meeting the needs of customers.
- Lead the support team providing constant feedback and the necessary tools to ensure the best support to the accounts and the growth of each member.

**Desired experience and technical skills**
- Proficient/Fluent in English - Spoken & Written
- Bachelor’s degree in Computer Science or related field
- A minimum of five years’ experience in consulting in the real estate commercial services industry, preferably with a broad range of knowledge in technology and operational functions.
- Proven track record of managing IT Services Management Teams, IT platform advisory services including strategy development, requirements development, vendor / solution evaluation, projects implementation.
- Demonstrated knowledge of Real Estate and Asset Management industry best practices, across multiple disciplines.
- Strong organizational skills including proficiency with standard office suite, presentation software and cloud technologies.
- Strong planning, analytical skills and results oriented profile.
- Exceptional interpersonal, relationship management, influencing and negotiation skills.
- IT Service Management experience (ITIL certification preferred)

Pay: ₡1,500,000.00 - ₡1,700,000.00 per month