Technical Writer

hace 6 días

San José, Costa Rica Equifax A tiempo completo

Would you like to join a team focused on producing high-quality technical documents for Equifax’ external customers and/or internal employees? As an _**_Equifax Technical Writer _**_, you will have the opportunity to work with a talented team to produce technical documentation across the organization. You may work with design/branding teams to create standard documentation forms or work with development teams for creating/maintaining delivery methods. _

**What you’ll do**:

- You have created consistent documentation for enterprise customers, global implementation teams, and internal employees
- You are able to establish tools, templates, and methods to produce effective documentation deliverables
- You can coordinate with design and branding teams to ensure compliance with content, format, and brand standards
- You will work closely with software development teams to ensure the technical accuracy of user content
- You can collaborate across alliances with other writers to ensure guidelines, tools, and styles are employed consistently
- You will ensure that all publications are authored in accordance with both Equifax and industry best practices
- You will differentiate the values of and the differences between conceptual, procedural, and reference information types
- You will manage both single-source and reusable content to effect automatic updates in multiple documents
- You understand version control concepts as related to content management systems
- You will administer conditional content for differentiated global audiences or regional variables

**What experience you need****:

- 2+ years of **IT project coordinator experience (SDLC projects)**
- 2+ years of experience utilizing **Jira, Confluence**
- 2+ years of experience working in a cross-functional team structure
- 2+ years experience with **MS Office and/or Google Workspace**
- English proficiency B2 or above

**What could set you apart**:

- Experience with Lean and Kanban process improvements
- Experience working on transformational projects
- Excellent interpersonal skills to negotiate with the stakeholders and coach the teams
- Exposure to Scaled Agile Framework
- Scrum Master Certification, PMI-Agile Certified Practitioner, or SAFe Practitioner
- Experience working with offshore teams
- Experience in software engineering, product owner or QA functions
- Education: Bachelor’s Degree

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