Customer Success Manager
hace 2 semanas
The Cisco Contact Center Business Unit is a global leader in contact center solutions. Our software portfolio enables businesses to provide world class customer care to their customer base. The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to cloud-delivered solutions, and expansion of the role of customer care from providing operational efficiencies to providing excellent customer journeys. Join the world leader in the Collaboration business group and the Webex Contact Center Enterprise team as we execute the most aggressive growth plan ever.- The Team:
- The Solution Assurance teams charter and role is to build confidence across all stages of solution delivery lifecycle to drive customer success globally, delivering on vision of becoming #1 in the market place. Execution of this vision requires driving higher customer satisfaction by ensuring right architectures are in place, managing critical customers and escalations, and technically enabling our partners and customers on our solutions. This responsibility will enable the business to leverage real world customer practices being incorporated into software development to improve product quality, serviceability, usability and reliability.- Our software product is run by who's who of Fortune 500 customers and service providers. Our customers expect, and get, uninterrupted continuous operation. Your role is critical in ensuring that Cisco's customer's operations go uninterrupted. You will work as part of a team of experts on different products within Cisco's Customer care portfolio providing critical troubleshooting and consulting services to Cisco's collaboration customers. The opportunity exposes you to a variety of technologies and solutions that are being used by huge number of customers worldwide.- In this role you work with your peers, engineering, product management and across organizational boundaries with sales, services, support, partners and leadership to solve customer problems as well as build, maintain, and grow customer and partner loyalty.- What you bring to the role:
- As a Customer Success Manager, you join our team to manage adoption and deployment of the customer journey platform by enterprises and service providers.- You will be responsible and fully accountable for managing multiple large customer accounts serving as "trusted advisor" on the Webex Contact Center Enterprise.- The Customer Success Manager is also expected to coordinate internal resources in order to deliver improved business results on behalf of the clients through new and existing services. The position requires frequent communication with internal teams regarding client status, new opportunities and resolution of problems and issues.- Customer Success Manager is a key partner with field account teams in managing customer relationships.-
- Responsibilities:
- Technical Account Management: Interacts with client staffs to understand business needs and recommend services and enhancements that achieve client objectives. Reports regularly to Management on client status.-
- Sales Enablement: Own responsibility for expansion of the Cisco Webex Contact Center Enterprise. Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and channel partners. Deliver successful customers maintain customer relationship to ensure customer loyalty.- Engineering Empowerment: Works closely with Product Line engineering groups across Cisco. Identify use cases not yet covered by our current platform/Patterns on issues faced by customers and submit them to product management. Be creative about using tools at your disposal to provide excellent customer service and unique solutions that drive customer success. Provide timely executive summary status reporting to management.- Minimum Skills:
- 7+ years related experience preferred- B.S or Masters in Business or Technical degree- Solid and proven client management experience- Experience with Contact Center design and deployment, IVR or other related technologies- Excellent people management and relationship management skills- Excellent verbal and written communications skills- Strong understanding of project management tools and methodologies- Ability to understand client's business needs and recommend solutions that meet them- Willing to stretch limits, challenge status quo and take on new challenges.- Travel to client site(s) expected (10-20%)- Desired Skills:- Experience working with customers on gathering business requirements, defining desired outcomes, methods to achieve results, metrics to evaluate progress and continuous improvement- Business intelligence and analytics solutions such as Smartsheets, Tableau, Kibana to analyze data and derive actionable insights.- Experience working on DialogFlow and AI technologies, Web service integrations, Telephony networks, voice protocols such
-
Customer Success Manager
hace 7 días
San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo**Customer Success Manager (Remote in Costa Rica)**We are looking for an experienced Customer Success Manager (CSM)** **for a large, global US based B2B Software company.This role will focus on ensuring customers' success by enhancing the customer lifecycle journey, driving adoption of the company's technology, managing support escalations and renewals.The...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Hashicorp A tiempo completo**About the role...**The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes prescribed to...
-
Manager, Customer Success
hace 1 semana
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
-
Manager, Customer Success
hace 2 semanas
San José, San José, Costa Rica Smartsheet A tiempo completoSmartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...
-
Customer Success Account Manager
hace 5 días
San José, San José, Costa Rica Hashicorp A tiempo completoAbout the RoleThe Customer Success Account Manager is responsible for driving adoption, mitigating renewal risk, and identifying expansion opportunities across a portfolio of accounts. This role requires understanding customer goals, developing strong rapport with user personas, and executing defined customer success journey milestones via prescribed...
-
Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Cisco Systems A tiempo completoThe Cisco Contact Center Business Unit is a global leader in contact center solutions.Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to cloud-delivered solutions, and...
-
Associate Customer Success Manager
hace 3 semanas
San José, San José, Costa Rica Hashicorp A tiempo completo**About the role**The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes...
-
Customer Success Hub Manager
hace 3 días
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the Role">The Customer Success Hub Manager will be responsible for delivering live onboarding and training to early-career Customer Success Guides in one of our regional Success Centers. This role involves working with key stakeholders to refine and deliver content that enables these guides to excel in their roles.
-
Customer Success Manager
hace 4 días
San José, San José, Costa Rica Appvance A tiempo completoThis is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality.We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth.To accelerate our growth, we are seeking an experienced Customer Success...
-
Enterprise Customer Success Manager
hace 2 semanas
San José, Costa Rica Cloudera A tiempo completoJob Description: The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model. This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation...
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Commandlink A tiempo completo**About Command|Link**Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.Command|Link has revolutionized the IT industry by tackling the problems our competitors...
-
Customer Success Manager
hace 21 horas
San José, Costa Rica Hewlett Packard Enterprise A tiempo completoCustomer Success Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the...
-
Enterprise Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Cloudera A tiempo completoJob Description:The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model.This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation in...
-
Customer Success Manager Lead
hace 2 semanas
San José, San José, Costa Rica Cloud Software Group A tiempo completoJob Description:The Manager, Customer Success Management role at Cloud Software Group is a critical position that oversees a team of Customer Success Engineers responsible for 50% of the company's annual recurring revenue.Key Responsibilities:Strategy: Track key customer adoption KPIs, monitor and analyze metrics to drive strategy and improvements.Ownership...
-
Customer Success Manager
hace 6 días
San Pedro, Costa Rica Appvance.ai A tiempo completoThis is an exciting time for Appvance as enterprises are embracing AI to radically improve testing efficacy and product quality. We just secured our Series C round of $13 million to disrupt the $120 billion antiquated software testing market and finished 2021 with over 200% growth. To accelerate our growth, we are seeking an experienced Customer Success...
-
Customer Success Advocate
hace 2 semanas
San José, San José, Costa Rica Microsoft A tiempo completoAbout the JobThe Customer Success Advocate role is responsible for delivering customer success through technical and SME coaching for Delivery Partner Engineers/Advocates. This includes partnering with the Support Delivery Manager and CSS Training teams to address readiness gaps.
-
Customer Success Manager
hace 2 semanas
San José, San José, Costa Rica Hewlett Packard Enterprise A tiempo completoCustomer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...
-
Manager, Customer Success Management
hace 3 días
San José, Costa Rica Cloud Software Group A tiempo completoDo you thrive in a startup vibe? Were you built for a small, nimble, and dynamic team that's ready to win? If you answered yes, we want to talk to you! We are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential. This business unit is unique, and we certainly aren’t afraid to stand...
-
Senior Manager of Customer Success
hace 1 semana
San José, San José, Costa Rica Servicenow A tiempo completoAbout the Job\We are seeking a highly experienced Senior Manager of Customer Success to join our team. As a Senior Manager, you will play a key role in developing and executing strategies to drive customer success and growth.\Your expertise in managing high technology, enterprise, and commercial account environments will be invaluable in this role. You will...
-
Customer Success Manager
hace 1 semana
San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo3+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing, scheduling, time management,...
