Digital Review Team Analyst: Transaction Fraud Prevention

hace 2 días


San José, San José, Costa Rica Western Union A tiempo completo

Company Overview

Western Union is a global company that facilitates international money transfers. Our mission is to provide secure and reliable financial services to individuals and businesses worldwide.

 

Job Description

We are seeking an experienced Senior Analyst to join our Digital Review Team in Santa Ana, Costa Rica. As a key member of our team, you will be responsible for analyzing digital transactions to prevent fraudulent activity.

Your primary objective will be to ensure the integrity of our transactions by identifying potential risks and implementing measures to mitigate them. You will work closely with our customers, verifying details regarding specific money transfers and requesting documentation as needed to ensure compliance with regulatory requirements.

You will also be responsible for resolving complex problems and making high-level decisions that impact customer experience. After completing our training program, you will successfully identify and prevent financial fraud, money laundering, and/or terrorist finance.

Role Responsibilities

  • Analyze digital transactions to identify potential risks and implement measures to mitigate them.
  • Communicate with Western Union customers to verify details regarding specific money transfers.
  • Request documentation as needed to ensure compliance with regulatory requirements.
  • Resolve complex problems and make high-level decisions that impact customer experience.
  • Identify and prevent financial fraud, money laundering, and/or terrorist finance.

Requirements

To succeed in this role, you will need:

  • Minimum 1 year's experience in Risk/Fraud/Anti-money Laundering Departments.
  • Strong analytical skills and attention to detail.
  • Proactive, independent individual with the ability to focus on tasks at hand.
  • Fluency in English, written and verbal (B2+ level).
  • Intermediate skills in Microsoft Excel.

Benefits

As a member of our team, you will enjoy a range of benefits, including:

  • Short-term incentives.
  • Multiple health insurance options.
  • Accident and life insurance.
  • Access to best-in-class development platforms.

Work Environment

Our hybrid work model allows employees to divide their time between working from home and working from an office location. We believe this creates value through common ways of working and supports the execution of enterprise objectives.

By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. This role has been categorized as Hybrid, which means you will be expected to work from the office a minimum of three days a week.



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