Audio Leadership Visionary

hace 10 horas


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Amzn Support Srvcs Costa Rica seeks an experienced leader to shape the future of live audio with Amp, Amazon's newest mobile app. As a key member of our agile team, you will work in a startup atmosphere while leveraging the resources of a Fortune-500 company.

Job Overview

Amp is revolutionizing how people discover and share music, and we are looking for a talented individual to drive operational excellence in this rapidly growing environment.

About the Role

In this critical position, you will be responsible for setting the vision, direction, and culture of the team by managing individual and team performance expectations and goals. You will provide ongoing guidance, coaching, and performance feedback to the team members through regular 1:1s and team meetings.

  • You will work closely with top performers to develop their skills and identify potential leaders for succession.
  • Closely monitor real-time service levels, schedule adherence, and performance/business metrics.
  • Own and prioritize work allocation based on business needs and analyze incoming volume, identify trends, and highlight risks in managing the queue.

The ideal candidate will have a track record of delivering results in fast-paced environments and possess excellent written and spoken communication skills. Experience working with Salesforce CRM and an entrepreneurial or startup background are also highly desirable.

Salary Range

We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience and qualifications.

Benefits

As part of Amzn Support Srvcs Costa Rica, you will enjoy a comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.

About Us

Amzn Support Srvcs Costa Rica is a leading provider of support services, dedicated to delivering exceptional customer experiences. We are passionate about innovation and committed to making a positive impact in our community.



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