Music Industry Risk Operations Specialist
hace 5 días
We are seeking a highly skilled Risk Operations Specialist to join our team at Amazon Music in Heredia, Costa Rica.
About the Role:
- You will be responsible for moderating Trust and Safety issues for emerging audio products.
- Work closely with cross-functional teams, including Product, PR, Engineering, and executive leadership.
- Owning all moderation decisions and driving expedient resolution for critical issues.
Responsibilities:
- Moderate Trust and Safety issues for emerging audio products.
- Collaborate with cross-functional teams to ensure timely and effective issue resolution.
- Analyze data and trends to identify patterns and drive decision-making.
- Develop and implement process improvements to simplify and enhance workflows.
Requirements:
- Bachelor's Degree or equivalent experience in a relevant field.
- At least 5 years of experience in Trust and Safety or Executive Customer Service.
- Minimum 2 years of process experience in risk management, entertainment, customer service, or similar production environment.
- Highly experienced in trend and data analysis skills using MS Excel and other software.
Preferred Qualifications:
- Reading and writing proficiency in a second language (German, Hindi, Japanese).
- Experience using SQL/Intercom and Airtable.
- Strong technical and analytical aptitude, and some knowledge of statistics.
About Us:
Amazon Music is building new experiences for Amazon Music listeners. We help our customers discover up-and-coming creators while having access to their favorite music and podcasts.
We build systems that are distributed around the world, spanning our music apps, web player, and voice-forward experiences on mobile and Amazon Echo devices powered by Alexa.
Estimated Salary: $40,000 - $60,000 per year, depending on qualifications and location.
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