Cyber Protection Manager with Enterprise Expertise

hace 23 horas


San José, San José, Costa Rica Acronis A tiempo completo

We are seeking a highly skilled Cyber Protection Manager to join our team at Acronis. In this role, you will be responsible for delivering high-quality professional services to our partners and customers.

As a key technical resource, you will be the single point of contact for partners and end customers, driving initiatives that deliver higher stability and increase customer satisfaction. Your expertise in developing and maintaining up-to-date knowledge of Acronis products and services will be essential in providing exceptional support.

The ideal candidate will have 3+ years of experience setting up and/or operating complex enterprise systems, as well as in-depth administration/troubleshooting experience with virtualization, Windows Server, and networking. Strong understanding of ITIL Foundation principles and excellent relationship management, communication, and presentation skills are also required.

You will work closely with our partners and customers to develop efficient backup and business continuity policies, consult on product features, and provide insights into product roadmaps. Additionally, you will escalate and drive resolution of technical issues, collect customer requirements, and recommend additional features, configurations, and changes to process.

This is an exciting opportunity to join a rapidly growing company and contribute to creating a #CyberFit future. If you are a motivated and results-driven individual with a passion for cyber protection, we encourage you to apply.



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