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Customer Support Representative

hace 1 semana

San José, San José, Costa Rica PST A tiempo completo

PST.AG is a dynamic and international company looking for a motivated and communicative assistant to support our team in the area of customer management. The successful candidate will have the opportunity to work in a fast-paced environment and contribute to the growth of our organization.

Responsibilities:
  • CUSTOMER CARE: Creating tickets and resolving customer cases in a timely and efficient manner.
  • CUSTOMER COMMUNICATION: Providing comprehensive and seamless customer support from start to finish, ensuring customer satisfaction and loyalty.
  • TICKET PROCESSING: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
  • SCHEDULING APPOINTMENTS: Arranging and organizing appointments and documenting their content to ensure accurate records.
  • ENTERPRISE RESOURCE PLANNING SYSTEM: Creating offers, invoices, and other documents using an ERP system.

Additional responsibilities may include:

  • CUSTOMER CARE
  • PROCESS DOCUMENTATION
  • WORKFLOW MANAGEMENT
  • MARKETING/SOCIAL MEDIA
Qualifications:
  • Bachelor's degree in any related discipline.
  • At least 5 years of experience in a similar role, preferably in sales, marketing, or customer service.
  • Strong organizational skills and ability to work efficiently in a fast-paced environment.
  • Project management and coordination skills.
  • Familiarity with ERPNext or similar systems, as well as working in a ticketing system.
  • Experience with Large Language Models (LLM) and professional communication skills.
  • Very good English skills, both written and spoken.
  • Flexible and independent, with the ability to work in a team.
Nice to Have:
  • Experience in marketing and/or social media.
  • Knowledge of the German language.