Issuer Experience Enhancement Coordinator

hace 6 días


Alajuela, Alajuela, Costa Rica Zm Financial Systems A tiempo completo
Job Summary

This Issuer Experience Enhancement Coordinator role is responsible for providing support to the Sales teams, ensuring they can focus on relevant customer-related activities while minimizing Unbilled and Accounts Receivable.

The role involves working with internal functions to identify and resolve issues causing unbilled and aged Accounts Receivable, producing reports to improve line of sight by the Sales function to issuer-related issues, and preparing presentations to participate in projects passionate about improving customer relationships, regulatory compliance, and operational improvement.

The successful candidate will build and maintain excellent relationships within various internal collaborators, including RM, Legal, Pricing, GMO, Billing, and Collections.

Responsibilities include:

  • Entering invoice requests and handling inquiries regarding billing and other invoicing issues.
  • Preparing drafts of standard meeting materials and packages, including presentations, marketing collateral, published reports, and background notes.
  • Working with Legal to address customer requirements for post-handover deal-related documentation.
  • Identifying, recommending, and implementing opportunities to improve MIS commercial processes and Salesforce data quality to enhance the issuer experience.


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