Enterprise Communication Specialist
hace 1 semana
Job Summary
The O365 Collaboration Administrator is responsible for ensuring seamless communication and collaboration within our organization. This position requires expertise in various communication and collaboration tools, including Microsoft Office 365, Exchange, SharePoint, OneDrive, Skype, Lync, Teams, Yammer, AD/AAD, and Cisco WebEx and Jabber.
Key Responsibilities
- Provide timely resolution for L2/L3 tickets, keeping customers informed of progress.
- Keep tickets updated for clarity on progress.
- Raise change tickets and represent them in CAB review boards, implementing changes as required.
- Maintain the customer's collaboration environment in a healthy state, preventing incidents through proactive measures.
- Ensure compliance posture of the customer's collaboration environment at all times.
- Participate in customer, account, and internal delivery interlocks for better governance and controls.
- Work with vendors on escalations, seeking closure on issues.
- Resolve major incidents in the customer's collaboration environment promptly.
Qualifications
- Advanced level knowledge of collaboration technologies.
- Familiarity with major workloads within the Office 365 Suite across various licenses and on-premise components.
- Knowledge of On-Premise Active Directory or Azure Active Directory (AAD).
- Understanding of Microsoft Security Products (EMS).
- Scripting skills using PowerShell.
- Basic knowledge of Windows Server Administration.
- Effective communication skills (written and oral).
Benefits
We offer a comprehensive benefits package, including flexible working practices, training opportunities, and career development programs.
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