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Lead Support Engineer
hace 1 semana
Company Overview:
Amzn Support Srvcs Costa Rica seeks a highly skilled and experienced Senior Technical Manager to lead our support engineering team in providing exceptional customer service and support for hiring tools.
The ideal candidate will have prior experience in leading technical teams, with a strong background in Applicant Tracking Systems (ATS) and CRM systems or ability to learn new software quickly.
We are looking for someone who is able to work independently, demonstrate excellent time-management skills, and provide impeccable customer service focus with a demonstrated desire to exceed expectations.
Responsibilities:
- Serves as a leader to present insights on WBR/MBR and other leadership meetings/reviews.
- Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
- Provides inputs on root causes by analyzing volume patterns.
