IT Problem Manager

hace 3 días


San José, San José, Costa Rica Equifax A tiempo completo

At Equifax, we are seeking an experienced IT Problem Manager to join our team. The ideal candidate will have a strong background in ITIL process and problem management, with the ability to create process designs, manage policies and procedures, and measure team activities.

This role involves managing and overseeing research and analysis efforts post incidents that impact Equifax systems and services. You will be responsible for documenting permanent long-term solutions, collaborating with business partners and global incident managers, and participating in postmortems and operational issue meetings.

The successful candidate will have excellent technical and process guidance skills, as well as strong communication skills to interact with team members at various levels. Experience working independently without direct supervision is also preferred.

Key Responsibilities:

  • Manage and oversee research and analysis efforts post incidents
  • Document permanent long-term solutions
  • Collaborate with business partners and global incident managers
  • Participate in postmortems and operational issue meetings
  • Provide technical and process guidance support
  • Deliver necessary tools and organizational structure

Requirements:

  • English proficiency B2+ or above
  • Bachelor's degree or equivalent experience
  • 3 years of experience in ITIL process and problem management
  • Strong research, problem-solving, critical thinking, analytic, and time management skills
  • Experience with common ITSM Tool Suites (ServiceNow preferably Problem module)


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