It Provisioning Manager

hace 5 días


San José, San José, Costa Rica Emerson A tiempo completo

Summary of Role
- Emerson IT Services span a variety of businesses, sites, and user base count, going from small sales offices to large manufacturing and engineering facilities, serving globally 60,000+ users and 500+ sites.
Specific Responsibilities
- General _
- Promote efficiency in all working practices
- Collaborate with the On-Premises Server & Storage Service Owner and any relevant IT organizations to improve the global service
- Follow and enforce Emerson policies and rules regarding relevant IT management, security, standards, and procedures, and liaise with other teams when required
- Maintain the required level of skills to meet excepted level of service
- Provisioning _
- Ensure optimized provisioning timeline and task coordination for the On-Premises Server & Storage service rollout, eliminating project management complexity for local IT teams
- Be responsible for resource capacity, closely work with the Server & Storage Provisioning Manager and with the NALA Server & Storage Operation Manager, escalate any issue
- Lead the regular project calls, animate the project team, and manage any conflict that could impact the success of the project
- Produce and communicate the associated minutes to right audience, highlighting clear actions, main decisions, and potential risk for the project
- Manage the global communication during the project lifecycle, be the bridge between the stakeholders and the Provisioning organisation
- Closely collaborate with the Onboarding organization and escalate any deviation to the planning
- Contribute to the specific Server & Storage Provisioning processes definition and improvement plan
- Make sure that the sufficient Server & Storage Provisioning metrics reports are accurate
- Make sure that agreed levels for Server & Storage Provisioning KPI's are reached
- Participate to the necessary documentation and procedures definition and maintenance
- Be the actor of the CSI process to improve the current Server & Storage Provisioning service, features, and associated tools

Education / Qualification Requirements of the Role
- Education _
- Education to degree level or equivalent, but experience may be considered in lieu of formal education
- Minimum 3 years' experience in a technical environment of which a time or project management role was performed, preferably in a large enterprise environment
- ITIL or equivalent awareness or certification
- Language knowledge: fluent in business English (speaking / writing); any other languages are considered an advantage
- Qualifications _
- 3-10 years global experience
- Management of medium to highly complex projects
- PMI or equivalent certifications
- Specific skill areas should include:

- Project and Program management
- Process improvement
- Overview of Server & Storage service
- An effective communicator
- Excellent written communication skills
- Diplomacy and listening skills
- attentive listener who can understand the diversity of needs across a variety of businesses
- Ability to clearly understand, capture, report, and escalate different risks, challenges, and roadblocks
- Strong knowledge of project management software (i.e., Workfront)
- Ready to travel (10 % of the time)
- Professional certifications as appropriate
- Knowledge of current trends in the specific field
- Strong, demonstrable customer focus, diplomatic savvy
- Flexible attitude towards working hours
- Strong analytical capabilities and excellent problem-solving skills
- Open mind and flexible attitude towards the ambiguity inherent to a large-scale IT reorganization, including but not limiting to managing overlaps and possible conflicts.
- Ability to learn quickly and be dynamic


  • It Support

    hace 4 días


    San José, San José, Costa Rica World Fuel Services A tiempo completo

    At World Fuel Services, our employees are the key to our global success.We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team.Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued.Our high-performance...


  • San José, San José, Costa Rica Emerson A tiempo completo

    About the RoleWe are seeking an experienced IT professional to lead our Corporate IT Center as a manager. This position requires strong leadership skills, excellent communication abilities, and a passion for driving innovation and improvement within the team.


  • San José, San José, Costa Rica Screenovate A tiempo completo

    We are looking for senior ICs responsible to provide 24x7 follow the sun Crisis Management across IT.Central Escalation Manager is a unique role that will provide the segment level visibility and network which is aligned to IT support model.The CEM has the empowerment and influence at the organization and segment level grows.In this role, the CEM will manage...

  • It Project Manager

    hace 5 días


    San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us**We are more than a specialty finance company providing debt recovery solutions for consumers.We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families.We know that the only way to support this mission is by...

  • IT Service Manager

    hace 3 días


    San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

    Billing Outsourcing is dedicated to supporting the career development of our people.We provide modern facilities and a collaborative team environment where individuals can grow professionally.If you are interested in growing with us, we invite you to explore this opportunity further.Job OverviewWe are currently seeking an IT Service Manager to join our...


  • San José, San José, Costa Rica Softwareone A tiempo completo

    **About the Opportunity**We are seeking an accomplished IT Solutions Acquisition Manager to join our IT acquisition team. In this role, you will be responsible for developing and executing IT acquisition strategies, managing vendor relationships, and ensuring compliance with company policies and procedures.The ideal candidate will have extensive experience...

  • Regional It Manager

    hace 2 semanas


    San José, San José, Costa Rica Tek Experts A tiempo completo

    Overview:We are seeking an ambitious Regional IT Manager to oversee IT operations across our offices in the Americas including locations in Costa Rica, El Salvador, Uruguay, and the U.S. You will be responsible for driving and implementing IT Service Level Agreements as well as expanding business productivity across the organization.The role will act as the...

  • It Manager

    hace 2 semanas


    San José, San José, Costa Rica Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.Diversity & Inclusion are crucial to continue building our history of groundbreaking and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...

  • IT Operations Manager

    hace 6 días


    San José, San José, Costa Rica World Business Lenders, Llc A tiempo completo

    We are seeking an experienced IT professional to join our remote team as a Database Administrator/Helpdesk Assistant Manager. As a key member of our IT operations team, you will play a critical role in ensuring the smooth operation of our systems and infrastructure.About the JobThe successful candidate will be responsible for managing and improving multiple...

  • IT Service Manager

    hace 3 días


    San José, San José, Costa Rica Emerson A tiempo completo

    Job OverviewAt Emerson, we are seeking a highly skilled IT Service Manager to lead our DEN environment. As the single point of contact for this critical service, you will be responsible for maintaining a Service Roadmap to ensure all components remain current and supported.Main ResponsibilitiesMaintain a Service Roadmap to ensure all service components...


  • San José, San José, Costa Rica Western Union A tiempo completo

    We're seeking a Senior IT Risk and Compliance Specialist to join our team. In this role, you will be responsible for managing and mitigating risks to our organization's information security posture.You will have a minimum of 3 years of experience in IT risk and compliance, and a minimum of 5 years of professional experience working in an Information...

  • It Support Specialist

    hace 3 días


    San José, San José, Costa Rica Gensler A tiempo completo

    Your RoleAs an IT Specialist - System Administrator you will be responsible for the maintenance, configuration, and reliable operation of computer systems and servers.You will install hardware/software and participate in research and development to continuously improve and keep up with the IT business needs of their organization.You will also actively...

  • It Compliance Lead

    hace 2 semanas


    San José, San José, Costa Rica Cornerstone Building Brands A tiempo completo

    Company DescriptionCornerstone Building Brands is the largest manufacturer of exterior building products in North America, serving the commercial, residential repair and remodel markets.We are the #1 manufacturer of vinyl siding, windows and metal accessories, as well as North America's number one choice in metal roofing and wall systems.With a broad product...

  • It Lan Administrator

    hace 2 semanas


    San José, San José, Costa Rica Emerson A tiempo completo

    Specific Responsibilities- Ensure that the LAN Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner- Provide Tier II and III level support for in-scope Emerson sites' LAN Infrastructure.This includes formal Service Level Agreements over multiple sites and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Specific Responsibilities- Ensure that the Telephony Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner- Provide Tier II and III level support for in-scope Emerson sites' Telephony Infrastructure.This includes formal Service Level Agreements over multiple...

  • It Lan Administrator

    hace 2 semanas


    San José, San José, Costa Rica Emerson A tiempo completo

    **Specific Responsibilities**- Ensure that the LAN Monitoring Service is fully operational, kept updated, and contribute to its ongoing improvement by providing feedback to the Monitoring Service owner- Provide Tier II and III level support for in-scope Emerson sites' LAN Infrastructure.This includes formal Service Level Agreements over multiple sites and...


  • San José, San José, Costa Rica Microport Orthopedics S.A. A tiempo completo

    Job DescriptionWe are seeking an experienced IT Service Delivery Manager to join our team at Microport Orthopedics S.A. The successful candidate will be responsible for providing exceptional technical support to our end-users, ensuring seamless delivery of IT services, and promoting a culture of excellence within our organization.Key ResponsibilitiesDevelop...

  • It Project Manager

    hace 2 semanas


    San José, San José, Costa Rica Crg Solutions A tiempo completo

    **Intermediate IT Project Manager****Primary Location**: San Jose, Costa Rica**Job Function**: Information Technology**Job Family**: Project / Program Management**Description**Technical Project Management requires specific technical knowledge to plan, organize, and control resources, procedures, and timing for a technical process or project including:-...


  • San José, San José, Costa Rica Gensler A tiempo completo

    Gensler is looking for an experienced Cloud Infrastructure Systems Engineer to join our team as an O365 Cloud Administrator.In this role, you will work closely with the Regional Technology Director (RTD) and local IT Manager to ensure the operational health of our SharePoint online environment, including security, availability, performance, interoperability,...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job OverviewWe are seeking a highly experienced IT professional to lead our Distributed Enterprise Network (DEN) service delivery operations. As a Global IT Service Manager, you will be responsible for overseeing the end-to-end service management of DEN, ensuring seamless delivery and operation across multiple regions.Main Responsibilities- Act as the single...