Regional It Manager

hace 3 semanas

San José, San José, Costa Rica Tek Experts A tiempo completo

Overview:
We are seeking an ambitious Regional IT Manager to oversee IT operations across our offices in the Americas including locations in Costa Rica, El Salvador, Uruguay, and the U.S. You will be responsible for driving and implementing IT Service Level Agreements as well as expanding business productivity across the organization.
The role will act as the lead consultant for issues expressed by site end users with regard to IT services and you'll have the opportunity to contribute to the success of our clients, some of the world's leading digital brands.
**Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.
We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for.
Join our global team of experts and grow your IT career with us.
**Responsibilities**:

- Oversee all reporting by local teams on the progress of daily, weekly, and monthly activities and ensure their completion.
- Maintain on-site IT staff per the business requirements for IT coverage and actively lead and mentor these teams to improve their performance.
- Set objectives and SMART goals for local IT staff, and perform monthly individual follow-ups to ensure goals are met while observing and responding to user feedback.
- Implement and maintain best-in-class UX for end users.
- Manage the local team to assess, prioritize, and allocate Service Desk tickets and other tasks.
- Ensure that all IT Assets are managed throughout their lifecycle according to current processes, policies, and best practices.
- Regularly report to the Global Head of IT Operations and Global IT team on performance, progress, issues, and anticipated future needs and work to resolve issues and identify areas of improvement in systems and IT Tools.
- Assess the current workload and actively strive to create plans that will increase efficiency - Work alongside the Global Head of IT Operations as required.
Qualifications:

- Bachelor's degree in Information Technology, Computer Science, or Engineering.
- ITIL certification preferred.
- Proven success managing multiple geographically diverse teams of Technical Engineers or System Administrators.
- Minimum of 5 years of experience in a similar role.
- At least 3 years of experience in a direct team leadership role.
- Experience in a global service provider environment preferred.
- Strong understanding of Windows 10 and 11, Office 365, Exchange, Active Directory, and Server administration.
- Excellent interpersonal skills and the ability to understand and anticipate user needs.
- Firm grasp of service desk metrics & escalation procedures.
- Ability to learn and adapt in a rapidly changing environment.
- Professional fluency in English is essential, both written and verbal.

  • It Regional Vendor Manager

    hace 3 semanas

    San José, San José, Costa Rica Emerson A tiempo completo

    **PRINCIPAL FUNCTIONAL RESPONSIBILITIES**:- Manage the in-region relationship between Emerson, its divisions, and key third-party vendors to ensure that the proper support and attention are given to the Emerson account.- Be involved in or lead negotiation of favorable terms, conditions, and pricing with key third party vendors.- Participate in the Regional...

  • Regional Finance Manager

    hace 2 días

    San José, San José, Costa Rica beBee Careers A tiempo completo

    About the RoleThis is an exciting opportunity for a Regional Finance Manager to join our team. The successful candidate will be responsible for providing financial stewardship for regional business units, including managing financial planning and forecasting, and partnering with the business to develop strategic growth plans. We are looking for someone with...

  • It Manager

    hace 3 semanas

    San José, San José, Costa Rica Gensler A tiempo completo

    Your RoleThe IT Manager is responsible for managing IT operations in a Gensler office, with oversight over one or more satellite office.Daily Operations responsibilities consist of managing team members and processes, which touch Gensler's Messaging, Network (LAN/WAN), VoIP, Server and Workstation functional areas.Management operations include daily...

  • Regional Communication Manager

    hace 3 semanas

    San José, San José, Costa Rica British American Tobacco A tiempo completo

    **ROLE PROFILE****JOB TITLE**:Regional Communication Manager****GRADE: G35****EXTERNAL JOB TITLE**:Regional Communication Manager**FUNCTION: DBS****SUB FUNCTION: GBS****CITY & COUNTRY: Costa Rica, San Jose****ROLE PROFILE****JOB TITLE**:Regional Communication Manager****GRADE: G35****EXTERNAL JOB TITLE**:Regional Communication Manager**FUNCTION: DBS****SUB...

  • Regional Account Manager

    hace 1 día

    San José, San José, Costa Rica beBee Careers A tiempo completo

    Key ResponsibilitiesLead the sales team in their region and provide guidance on sales strategies and tactics.Develop and execute plans to increase sales revenue and market share.Mentor and coach team members to improve their sales skills and performance.Act as a direct backup to the regional manager and perform tasks such as holding, rebilling, stock...

  • Regional It Leader

    hace 3 semanas

    San José, San José, Costa Rica Gensler A tiempo completo

    Your RoleThe Regional IT Leader is responsible for managing IT operations for approximately 500 employees in the LATAM region.Daily responsibilities consist of managing team members, the service management processes and the expectations of about 500 end-users.Actively communicate with leadership, Studio Directors and end-users to inform, educate and monitor...

  • Hr Ops Manager, Regional Center

    hace 2 semanas

    San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification.CVs must be submitted in English as our recruitment team works in several jurisdictions.- University bachelor's degree completed.- 3+ years of experience in Human Resources or Shared Services.- 5+ years of experience as Front-line Manager/Lead/Supervisor...

  • Regional RFX Response Manager

    hace 2 semanas

    San José, San José, Costa Rica Micro Focus A tiempo completo

    Job OverviewMicro Focus is seeking a highly skilled Regional RFX Response Manager to lead the local formal RFX response strategy, operation and process.Sales OperationsWe offer a competitive salary package, excellent benefits, and opportunities for growth and development.Key ResponsibilitiesCommunicate tactical process decisions and plans, project status,...

  • Regional Operations Manager

    hace 2 semanas

    San José, San José, Costa Rica Moody'S Corporation A tiempo completo

    About Moody's CorporationMoody's Corporation is a leading provider of credit ratings, research, tools, and analysis that contribute to transparent and integrated financial markets.The company supports independent thought and promotes a work environment that values and maximizes the contributions of all employees.Job Description: On-Site Office ManagerWe are...

  • Regional Process Manager Americas Director

    hace 3 días

    San José, San José, Costa Rica beBee Careers A tiempo completo

    Job SummaryThe Regional Process Manager is responsible for running, supporting, or enabling commercial transactions for customers, partners, and internal collaborators in the Americas region. They specialize in one or more areas of the end-to-end commerce process.