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IT Operations Specialist
hace 2 meses
About the Role
The IT Operations Specialist is a critical member of our team at Liberty Latin America Communications, Inc., responsible for ensuring the smooth operation of our technology systems and services. This role is essential to our day-to-day operations, rapid problem resolution, and implementation of operational best practices.
Main Responsibilities
- Receiving and executing requests from commercial areas, ensuring efficient and timely resolution.
- Supervising proactive and reactive maintenance to minimize failures and breakdowns.
- Managing incidents with suppliers, acting as a point of contact and responsible for escalation.
- Monitoring production information systems to ensure their correct operation.
- Reviewing and documenting procedures for new configurations and operations.
- Providing support for prepaid promotions/functionalities to external areas.
- Automating recurring manual processes and creating alarms/monitoring for quick action.
- Validating and escalating claims derived from current configurations.
- Attending to recurring parameterization requirements from users.
- Executing configuration tasks on prepaid platforms and resolving N1 issues.
Requirements
- Bachelor's degree in Systems Engineering, Software, or related to IT.
- Command of technical English (intermediate level).
- Knowledge of programming languages such as Java and PLSQL, Python.
- Knowledge in Webservices management, APIs in SOAP and Jason technologies.
- Knowledge of relational and non-relational databases; such as: Oracle, Microsoft SQL Server, MySql, Postgres, MongoDB (desirable), Cassandra (desirable)
- Knowledge of SunSO, Lunix and Windows operating systems (Desirable)
