Hospitality Operations Specialist
hace 1 mes
Selina is a lifestyle hospitality brand that inspires authentic and meaningful connections. Our mission is to celebrate the nomadic lifestyle, experience our planet's most beautiful places, build community, engage with locals and fellow travelers, work, and enjoy new adventures.
Job SummaryWe are seeking a highly motivated and organized Hospitality Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the best experience for all customers from the Front Desk and Playground. You will collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
Responsibilities- Ensure the best experience for all customers from the Front Desk and Playground.
- Collect real-time feedback from guests on their experience and use this data to help conclude how to improve the guest experience with the management team.
- Work closely with the tours & travels team.
- Provide sales support to the location.
- Be the main contact to Selina Reservations center.
- Manage communication with guests and deal with complaints.
- Work closely with the back-office team, including inventories and reports.
- Learn how to order office supplies and materials by min and max list.
- Ensure standard customer service.
- Day-to-day support to the housekeeping department.
- Create a community experience in collaboration with the community team.
- Work closely with the Cowork supervisor to incorporate Selina's values into the cowork offerings, as well as our messaging and marketing.
- F&B (2 meals/day) at Locations.
- Free accommodation in dorms.
- Full free access to the Selina CoWork spaces.
- Your birthday is time off.
- Cultural events and Wellness activities at Locations.
- Voluntary Activities - Selina Gives Back.
- Selina Experience:
- 30% OFF Accommodation (Rest of the Internship).
- 25% OFF Friends and Family.
- 20% OFF F&B and Retail.
- Certificate of completion.
- Currently enrolled in the university studying tourism, hospitality or related.
- Able to provide a university letter confirming the internship period.
- Ready to learn and have fun but more importantly to immerse into a brand-new definition of Hospitality.
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