Data Security Specialist

hace 6 días


San José, San José, Costa Rica Arkose Labs A tiempo completo

About Us

Arkose Labs is a pioneering company in the fraud prevention industry, backed by renowned investors like Softbank and Microsoft. Our innovative approach to combating online attacks has disrupted the traditional methods used by cybercriminals.

Position Overview

This role involves analyzing web traffic patterns to detect potential threats, implementing measures to thwart these attacks, and collaborating with our customer success team to ensure a seamless experience for our clients. As a member of our support/escalation team, you will work closely with data scientists, solutions engineers, and other experts to provide top-notch service to our customers.

Main Responsibilities

  • Develop a dynamic team that leverages data insights to inform decision-making on customer security.
  • Build capacity within teams to utilize multi-sectoral data for improved situational awareness and attack preparedness.
  • Promote customer adoption and deliver on our value proposition through collaborative efforts with cross-functional teams.
  • Collaborate with CSOps to design technical approaches and tools for enhanced data analysis and utilization.
  • Provide technical expertise in data-driven customer security performance.
  • Serve as an escalation point-of-contact for customers on data analytics and security settings.
  • Offer technical guidance and support to customers.
  • Manage customer communications related to analytic and security settings.

Requirements

  • Minimum 3 years of experience in data or support analyst roles, preferably in a SaaS company.
  • Strong business English skills.
  • Customer support and escalation experience.
  • A solid understanding of information security principles.
  • Familiarity with HTML, JavaScript, and APIs.
  • An ability to quickly learn and support new technologies.
  • Self-motivated with demonstrated problem-solving skills.
  • Python scripting experience.
  • Strong attention to detail.
  • A team player willing to learn, research, and teach others.
  • Excellent written and verbal communication skills.
  • A strong work ethic, customer focus, and winning attitude.
  • Proficiency in data visualization tools.
  • Understanding of A/B testing concepts.

Benefits

At Arkose Labs, we value our employees' unique contributions, perspectives, and experiences. We prioritize collaboration, excellence, and inclusion in our diverse and high-performing environment. Our goal is to hire the best talent, support their growth, and offer opportunities for continuing education.



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