Cloud Infrastructure Specialist

hace 3 días


San José, San José, Costa Rica Tek Experts A tiempo completo

At Tek Experts, we are in search of an experienced Technical Lead to join our technical team in a vital capacity as the first point of escalation when technical knowledge requirements surpass initial levels of support.

This role will serve as primary point of escalation to own and resolve complex technical cases. The successful candidate will oversee the quality of the team's deliverables and execute quality improvement plans as needed.

Key responsibilities include reviewing team performance, growing the team's technical capabilities, enhancing the quality of support, and boosting the team's productivity. Additionally, the Technical Lead will maintain the testing environment and the team's adoption and usage of tools.

Mentorship is also a crucial aspect of this role, with the Technical Lead responsible for mentoring junior team members, monitoring their work, offering guidance, and providing managers feedback about performance and behavior.

The ideal candidate will have 3-5 years of experience in technical support, software support, IT operations, or infrastructure services support required. Proficiency in both written and spoken English is also a must. Experience in cloud-based technology support is preferred, as well as higher-level education in a technology discipline and/or relevant technical certifications.



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