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About Us
At Microsoft, we are passionate about delivering exceptional cloud services to our customers. We are seeking a highly skilled and experienced technical leader to join our Azure Rapid Response team.
Key Responsibilities:
- Build strong relationships with key customer contacts and Technical Account Managers.
- Identify and resolve critical customer issues by performing in-depth analysis work and collaborating with the Engineering Group.
- Develop tools and scripts to automate troubleshooting activities and explore diagnostic opportunities on Tenant-based monitoring/alerts.
- Lead triage meetings to share knowledge with other engineers and develop efficient customer solutions.
- Serve as a technical leader, mentor, and role model across the ARR business.
Requirements:
- 2+ years of technical customer support experience or software development experience.
- 2+ years of technical experience in application development or support with PaaS services (Redis Cache, Service Fabric, Service Bus, Event Hub, Cloud Service, IoT suite, Azure Batch, Mobile Apps, etc.).
- Excellent problem-solving and troubleshooting skills, with the ability to use various data collection tools and methodologies.
Benefits:
- Opportunity to work with cutting-edge technologies and innovative products.
- Chance to collaborate with a talented and diverse team of experts.
- Competitive compensation and benefits package.
- Ongoing training and professional development opportunities.
