Cloud Infrastructure Engineer

hace 6 días


San José, San José, Costa Rica Microsoft A tiempo completo

Join Our Team: Technical Support Specialist

About the Position

We are seeking a technical support specialist to join our team at Microsoft. In this role, you will be responsible for delivering technical support to our customers and contributing to product improvements.

Key Responsibilities
  • Responding to and resolving customer technical issues in a timely and effective manner
  • Collaborating with internal teams to provide solutions and improve customer experience
  • Participating in community forums to share knowledge and best practices
  • Developing and maintaining technical proficiency through training and readiness programs
  • Contributing to product improvements by identifying potential defects and providing feedback
Requirements

To be successful in this role, you will require:

  • 3+ years of technical support or consulting experience, or a degree in Computer Science or related field
  • Conceptual knowledge of Azure, AWS cloud architecture, or similar Cloud SaaS experience
  • Excellent communication skills with written and spoken English
  • BI experience, including ETL, data warehousing management, data mining, report design, or development
  • Heterogeneous database management systems, programming languages, and troubleshooting skills


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