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Data Support Expert
hace 1 semana
We're seeking a highly motivated and experienced professional to join our team as a Customer Success Specialist.
As a key member of our client service delivery team, you will be responsible for delivering exceptional customer experiences through innovative solutions and best-in-class data services.
Responsibilities:
- Resolve complex problems related to credentialing, technical support, billing, account maintenance, data issues, file research, product descriptions, pricing, intranet access requests, and security and compliance regulations.
- Develop strong relationships with clients and internal stakeholders.
- Stay up-to-date with industry trends and best practices to deliver innovative solutions.
- Provide product training to users to ensure our services are used effectively within the client environment.
- Manage the delivery and implementation of Experian products and services.
Requirements:
- High School Diploma and/or Bachelor's degree in Business Administration or related fields.
- 2-3 years Advanced customer service experience.
- Excellent English written and oral communications skills.
- Strong problem-solving skills.
- Advanced organizational skills.
- Strong PC/internet skills.
- Mainframe or Access experience is a plus.
- Excel Intermediate.
- Ability to handle multiple tasks and priorities.
Benefits:
- Medical, life, and dental insurance.
- International Share Save Plan.
- Flex Work.
- Work from home.
- Paid time off.
- Annual Performance Bonus.
- Education Reimbursement.
- Family Bonding.
- Bereavement Leave.
- Referral Program.
