Client Service Manager
hace 6 días
**Job Description**
The Operations Manager is responsible for the overall performance and budget of their multiple client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients.
They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.
**Key Performance Indicators (KPIs)**
- Meet or exceed Company and client goals.
- Ensure client SLAs and contractual requirements are met.
- Manage inventory in line with company requirements.
**Required Skills and Qualifications**
To be successful in this role, you will need:
- Experience in a managing coach role or equivalent external experience.
- Able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required.
**What We Offer**
We offer a growing Costa Rica site, state-of-the-art call center facilities, casual dress code, people development programs, and an amazing work culture where you can learn and grow.
-
Gerente de Servicios al Cliente
hace 7 días
San José, San José, Costa Rica America Service A tiempo completo**Sobre América Service**América Service es una empresa líder en el mercado que ofrece servicios de atención al cliente de alta calidad.En nuestra compañía, nos enfocamos en brindar experiencias excepcionales a nuestros clientes, y para lograrlo, estamos buscando un profesional experimentado como Gestor Servicio Al Cliente.Funciones del...
-
Client Service Associate
hace 2 días
San José, San José, Costa Rica Fisher Investments A tiempo completoSince 1995, Fisher Investments and its affiliates have developed a specialized approach focused on serving our high-net-worth private clients.As a Client Service Associate (CSA) you will be up close and personal with US based clients, forming relationships and becoming the operational expert that helps our clients navigate their financial futures.This is a...
-
Asistente de Atención al Cliente
hace 7 días
San José, San José, Costa Rica America Service A tiempo completo**¿Por qué trabajar en América Service?**Nuestra compañía se distingue por su compromiso con la excelencia y la satisfacción del cliente. Buscamos profesionales innovadores y entusiastas que estén dispuestos a aprender y crecer con nosotros.Como Gestor Servicio Al Cliente, tendrás la oportunidad de desarrollar habilidades valiosas en liderazgo,...
-
Client Relationship Manager
hace 7 días
San José, San José, Costa Rica Webhelp A tiempo completo**Company Overview**We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you'll be part of a diversified team that makes an impact for our clients.**Job Description**Imagine partnering with global technology leaders in a company that cares about YOU - your...
-
Client Service Director
hace 4 días
San José, San José, Costa Rica Tmf (Thailand) Limited A tiempo completoAbout TMF GroupTMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world.We provide legal, financial and employee administration through TMF Group's teams in 120 offices.Key ResponsibilitiesDevelopment of an ongoing commercial and operational relationship with existing clients that ensures...
-
Gerente de Atención al Cliente Calificada
hace 7 días
San José, San José, Costa Rica America Service A tiempo completo**Detalles sobre el Puesto**Buscamos a un gerente de atención al cliente calificada para unirse a nuestro equipo en America Service. En este rol, serás responsable de liderar equipos de atención al cliente y garantizar que se proporcionen experiencias de alta calidad a nuestros clientes.**Responsabilidades del Puesto**- Dirigir equipos de atención al...
-
IT Service Manager
hace 2 días
San José, San José, Costa Rica Emerson A tiempo completoJob OverviewAt Emerson, we are seeking a highly skilled IT Service Manager to lead our DEN environment. As the single point of contact for this critical service, you will be responsible for maintaining a Service Roadmap to ensure all components remain current and supported.Main ResponsibilitiesMaintain a Service Roadmap to ensure all service components...
-
IT Service Manager
hace 2 días
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBilling Outsourcing is dedicated to supporting the career development of our people.We provide modern facilities and a collaborative team environment where individuals can grow professionally.If you are interested in growing with us, we invite you to explore this opportunity further.Job OverviewWe are currently seeking an IT Service Manager to join our...
-
Service Delivery Team Manager
hace 23 horas
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoService Delivery Team ManagerWe are seeking a highly experienced and motivated Service Delivery Team Manager to join our Amzn Support Srvcs Costa Rica team. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and contributing to the development and implementation of process improvements.Key...
-
End-to-End Service Delivery Manager
hace 1 día
San José, San José, Costa Rica Jll A tiempo completoExperience Services Manager Role OverviewAt JLL, we're committed to shaping the future of real estate for a better world.As an Experience Services Manager, you'll play a critical role in delivering exceptional end-to-end service delivery within the assigned portfolio.Your focus will be on providing outstanding customer experience through human-centric and...
-
Administrador de Servicio al Cliente Experiencia
hace 7 días
San José, San José, Costa Rica America Service A tiempo completo**Resumen de la vacante**Aquí tienes una oportunidad única para unirte a nuestro equipo en America Service como administrador de servicio al cliente con experiencia. Este puesto te permitirá aplicar tus habilidades en gestión operativa y atención al cliente para brindar una excelente experiencia a nuestros clientes.**Funciones del Puesto**- Administrar...
-
Kitchen Service Manager
hace 2 minutos
San José, San José, Costa Rica Marriott International, Inc A tiempo completoJob DescriptionAs a Kitchen Service Manager, you will be responsible for overseeing the day-to-day operations of our kitchen, including supervising and coordinating the activities of our cooks and kitchen workers. You will also be responsible for ensuring that all menu items are prepared to the highest standards and that our guests receive an outstanding...
-
Financial Services Relationship Manager
hace 7 días
San José, San José, Costa Rica Moody'S Investors Service A tiempo completoAt Moody's Investors Service, we are seeking a highly skilled Financial Services Relationship Manager to join our team. In this role, you will provide sales support for the RM team, working closely with experienced Sales Professionals to increase mandates and revenue in assigned territories and regions.Key Responsibilities:Support the development of...
-
Client Service Specialist
hace 2 días
San José, San José, Costa Rica Experian A tiempo completoCompany OverviewExperian is the world's leading global information services company, empowering individuals, organizations, and economies through innovative data analytics solutions. Our mission is to unlock the power of data to create more opportunities for consumers, businesses, and society.We are proud to be recognized as one of the 100 Best Companies to...
-
Room Service Manager
hace 20 horas
San José, San José, Costa Rica Marriott Worldwide A tiempo completoAbout This RoleThe Room Service Manager plays a critical role in delivering exceptional guest experiences in our luxury hotels and resorts. As a key member of our food and beverage team, you will oversee the coordination and execution of room service operations, ensuring seamless communication between chefs, stewards, and guests.ResponsibilitiesManage room...
-
Client Service Specialist
hace 6 días
San José, San José, Costa Rica Zm Financial Systems A tiempo completoJob ResponsibilitiesThe Client Service Specialist will be the bridge between our product teams and customers, building mutually rewarding relationships that allow us to deliver the best solution for each client challenge.Duties include understanding and explaining complex financial models, providing in-depth education and assistance on product features and...
-
Client Service Representative
hace 5 días
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly skilled Client Service Representative to join our ANZ regional team. As a key member of our support team, you will play a crucial role in delivering exceptional customer experiences and ensuring seamless transactions.The ideal candidate will possess excellent communication skills, be able to work effectively in a...
-
Customer Service Process Manager
hace 1 día
San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAbout the RoleThis is an exciting opportunity to join our dynamic team as a Customer Service Process Manager. In this role, you will be responsible for managing a team of customer service representatives and contributing to the development and implementation of process improvements.Key Responsibilities:Lead and develop a team of 15-25 associates, responsible...
-
Customer Service Delivery Manager
hace 2 días
San José, San José, Costa Rica Convera A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Delivery Manager to join our team at Convera. As a key member of our organization, you will play a vital role in ensuring exceptional customer service delivery and driving business growth.Key ResponsibilitiesLead by example in promoting client-centricity and embed this ethos across the team,...
-
Client Service Liaison
hace 5 días
San José, San José, Costa Rica Western Union A tiempo completoWe're a FinTech leader committed to improving financial services for individuals, families, and businesses worldwide.As an Agent Support Specialist at Western Union, you'll play a vital role in delivering exceptional support to our clients.You'll work closely with our team to review the Biller Support inbox, tracking and resolving client requirements, and...