Client Service Manager

hace 6 días


San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completo

**Job Description**

The Operations Manager is responsible for the overall performance and budget of their multiple client groups. They set objectives, analyze metrics, ensure that the company and staff meet goals and provide reliable, efficient support for our clients.

They are also responsible for hiring, training, preparing and motivating their teams to provide excellent service to customers and clients.

**Key Performance Indicators (KPIs)**

  • Meet or exceed Company and client goals.
  • Ensure client SLAs and contractual requirements are met.
  • Manage inventory in line with company requirements.

**Required Skills and Qualifications**

To be successful in this role, you will need:

  • Experience in a managing coach role or equivalent external experience.
  • Able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required.

**What We Offer**

We offer a growing Costa Rica site, state-of-the-art call center facilities, casual dress code, people development programs, and an amazing work culture where you can learn and grow.



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