Help Desk Analyst
hace 7 días
About the Role:
The Help Desk Analyst is an essential member of the 3M team, responsible for providing technical support and assistance to employees, contractors, and vendors. This role requires a strong understanding of various programs and IT infrastructure, as well as excellent communication and problem-solving skills.
Key Responsibilities:
- Provide technical support via phone, chat, and web tickets
- Rout advanced problems outside of established guidelines or scope to the appropriate support group
- Utilize the knowledge base to ensure documented solutions are applied
Requirements:
- Bachelor's degree in Information Technology or related field
- At least 1 year of experience working on a call center environment
- Excellent interpersonal and written communication skills
Benefits:
We offer a comprehensive benefits package, including competitive pay and opportunities for professional growth and development.
Our flexible Work Your Way approach prioritizes employee well-being and allows individuals to work in a manner that suits their needs.
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