Emerson Training and Development Expert

hace 23 horas


San José, San José, Costa Rica Emerson A tiempo completo

**About the Role**:

We are looking for a highly motivated and experienced Training and Development Expert to join our team at Emerson. As a Training and Development Expert, you will play a key role in developing and implementing training programs to enhance the skills and knowledge of our Latin America Customer Care team members.

In this role, you will be responsible for conducting personnel certifications and calibrations to ensure that team members possess the necessary process and technical knowledge. You will also independently audit sales orders and quotes for accuracy and compliance using our business systems.

You will systematically collect, identify, and address quality, process, systems, and training gaps, as well as assist in resolving identified issues by providing possible corrective and preventive action plans. Additionally, you will provide training and proper communication to teams involved in the implementation of standard procedures, best practices, and changes made to our processes and systems.

Main Responsibilities:

  • Develop and implement training programs to enhance team member skills and knowledge
  • Conduct personnel certifications and calibrations
  • Audit sales orders and quotes for accuracy and compliance
  • Provide training and proper communication to teams
  • Systematically collect and identify quality, process, systems, and training gaps

Requirements:

  • Bachelor's degree in Business Administration, Finance, Logistics, International Commerce, or Engineering
  • At least 1 year of experience within the Quote to Cash Process
  • Oracle CRM, Oracle e-Business OM, PA, and PO Module knowledge preferred
  • Minimum B1 level required, B2 (Upper Intermediate) and higher preferred


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