Global Financial Services Professional

hace 17 horas


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Experian is a global leader in data and analytics, dedicated to unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society.

The Lender Account Manager plays a crucial role in managing a defined territory of customer accounts, responsible for creating and updating customer profiles, processing orders, and maintaining accurate records of customer interactions and transactions.

This permanent home-based role in Costa Rica offers a unique opportunity to work with a talented team of professionals who share Experian's purpose of helping economies and communities flourish.

Job Responsibilities:

- Manage a defined territory of customer accounts, including tasks such as creating and updating customer profiles, processing orders, and maintaining accurate records of customer interactions and transactions.

- Work directly with partner Account Executives and Account Managers to drive customer satisfaction through prompt resolution of customer requests.

- Assist with billing and invoicing processes, ensuring that invoices are accurate and sent to customers in a timely manner.

- Analyze sales data and trends to identify opportunities for growth and areas for improvement in sales strategies and customer relationship management.

- Utilize CRM software to manage customer accounts, track sales activities, and maintain a database of customer information.

Required Skills and Qualifications:

- Strong verbal and written communication skills are essential for effectively interacting with clients, colleagues, and other stakeholders.

- Providing exceptional customer service is a key aspect of the role, requiring patience, empathy, and responsiveness to customer inquiries and concerns.

- Effective organization is critical for managing accounts and coordinating sales activities, prioritizing tasks, managing deadlines, and maintaining accurate records and documentation.

- Paying attention to detail is essential for ensuring accuracy in tasks such as processing orders, managing contracts, and updating customer information.

- Analyzing sales data and trends requires basic analytical skills to interpret sales reports, identify patterns or anomalies, and make informed recommendations for improving sales performance.

Benefits:

- Medical, life, and dental insurance

- Asociación Solidarista

- International Share Save Plan

- Flex Work

- Work from home

- Paid time off

- Annual Performance Bonus

- Education Reimbursement

- Family Bonding

- Bereavement Leave

- Referral Program

Estimated Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.



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