Financial Services Operations Manager

hace 23 horas


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi is a global bank with a long history of providing financial services to individuals, businesses, and institutions. We are committed to helping our clients achieve their financial goals and building strong relationships with them.

The KYC Operations Manager plays a critical role in ensuring that Citi's Know Your Client (KYC) program is effective and compliant with regulatory requirements. The successful candidate will be responsible for leading a team of employees who are responsible for monitoring customer accounts, performing risk assessments, and developing and implementing process enhancements to improve the client onboarding experience.

Key responsibilities include:

  • Managing and leading KYC operations, including executing processes in accordance with Citi's compliance policies and overseeing the KYC control environment
  • Performing program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
  • Providing people management and development responsibilities and ensuring team service level standards are met
  • Liaising with Compliance department and senior management within business units supported
  • Overseeing new client onboarding and implementing process enhancements to improve client onboarding experience
  • Providing Management Information System (MIS) reporting to senior management and ensuring delivery of targets within timelines dictated by BAU and Refresh Program
  • Monitoring account refresh activity daily to ensure regulatory/document requirements are met
  • Performing quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
  • Maintaining 'Book of Work' for new system releases and enhancements to existing infrastructure

Qualifications for this role include:

  • 5-8 years of experience managing people
  • Problem-solving
  • Critical thinking
  • Ability to work under high-volume workload and prioritize in an effective manner
  • Excellent written and verbal communication - English and Spanish skills
  • Subject Matter Expert in KYC, AML, Compliance with local regulation and Citi standards and knowledge of regulatory requirements
  • Good record of proactively building relationships with product and partners
  • Excellent presentation skills
  • Self-starter and ability to take initiative in driving projects forward
  • Excellent organizational and planning skills
  • Excellent customer interaction and management skills
  • Negotiation and decision making/problem solving skills
  • Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank
  • Good interpersonal communication skills
  • Able to communicate with internal and external business partners

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging role in a dynamic organization, we encourage you to apply.



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