IT Service Delivery Specialist

hace 1 semana


Costa Rica Prysmian Group A tiempo completo
Job Overview

Prysmian Group is a leading global player in the energy and telecom cable industry, and we are currently seeking an IT Service Delivery Specialist to join our team. This role will be responsible for developing and managing service management best practices, monitoring SLA performance, and facilitating communication between the IT department and its customers.

Responsibilities
  • Act as primary escalation point for critical incidents
  • Provide input to Problem Management to identify trends and prevent reoccurrence of critical incidents
  • Drive alignment and support process improvements on critical incident handling
  • Update SLAs based on changes in operations
Qualifications

To be successful in this role, you will need to have a strong understanding of IT engineering principles and be able to communicate effectively with both technical and non-technical stakeholders. You will also need to have excellent analytical and problem-solving skills, as well as a service-minded approach to problem solving.

**Required Skills and Qualifications:**
- IT Engineering bachelor's degree
- Strong communication and interpersonal skills
- Analytical and structured approach to problem solving
- Ability to work independently and as part of a team
- Knowledge of Microsoft Windows, SharePoint, Teams, and Office basic tools
- Basic English language proficiency

Benefits

Prysmian Group offers a competitive salary and benefits package, including opportunities for professional growth and development. As an equal opportunity employer, we strive to create a diverse and inclusive work environment where everyone feels valued and respected.



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