IT Internship: Elevate Your Career
hace 2 meses
We are seeking a highly skilled and motivated IT Intern to join our team at Prysmian Group. As an IT Intern, you will play a key role in developing, managing, and supporting service management best practices.
Main Responsibilities:
- Act as the primary point of contact for all critical incidents, ensuring timely and effective resolution.
- Provide valuable insights to problem management to identify trends and potential ways to prevent reoccurrence of critical incidents.
- Drive alignment and support process improvements for critical incidents, enhancing overall efficiency and effectiveness.
- Collaborate with teams to drive updates to Service Level Agreements (SLAs) based on changes in operations.
Qualifications:
- Pursuing a bachelor's degree in IT, Computer Science, or Software Engineering.
- Strong communication skills, with the ability to effectively interact with diverse stakeholders.
- Analytical, structured, and methodological approach to problem-solving.
- A service-minded approach to resolving issues, with a focus on customer satisfaction.
- Reliable, with good interpersonal skills, and the ability to work well in a team environment.
- Proficient in Microsoft Office and familiar with Share Point, Teams, and other office tools.
- Basic English language proficiency.
- Availability for at least 6 months.
Estimated Salary: €25,000 - €35,000 per annum, depending on qualifications and experience.
About Us
Prysmian Group is a leading global provider of energy and telecommunications solutions. Our company values diversity, inclusivity, and employee development, offering opportunities for growth and professional advancement.
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