IT Internship: Elevate Your Career

hace 2 meses


Costa Rica Prysmian Group A tiempo completo
Job Description

We are seeking a highly skilled and motivated IT Intern to join our team at Prysmian Group. As an IT Intern, you will play a key role in developing, managing, and supporting service management best practices.

Main Responsibilities:

  • Act as the primary point of contact for all critical incidents, ensuring timely and effective resolution.
  • Provide valuable insights to problem management to identify trends and potential ways to prevent reoccurrence of critical incidents.
  • Drive alignment and support process improvements for critical incidents, enhancing overall efficiency and effectiveness.
  • Collaborate with teams to drive updates to Service Level Agreements (SLAs) based on changes in operations.

Qualifications:

  • Pursuing a bachelor's degree in IT, Computer Science, or Software Engineering.
  • Strong communication skills, with the ability to effectively interact with diverse stakeholders.
  • Analytical, structured, and methodological approach to problem-solving.
  • A service-minded approach to resolving issues, with a focus on customer satisfaction.
  • Reliable, with good interpersonal skills, and the ability to work well in a team environment.
  • Proficient in Microsoft Office and familiar with Share Point, Teams, and other office tools.
  • Basic English language proficiency.
  • Availability for at least 6 months.

Estimated Salary: €25,000 - €35,000 per annum, depending on qualifications and experience.

About Us

Prysmian Group is a leading global provider of energy and telecommunications solutions. Our company values diversity, inclusivity, and employee development, offering opportunities for growth and professional advancement.



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