IT Support Specialist

hace 3 semanas


Costa Rica Prysmian Group A tiempo completo
About Prysmian Group

Prysmian Group is a leading global provider of energy and telecommunications solutions. Our company has been serving the market for decades, delivering high-quality products and services to our customers.

Job Summary

We are currently seeking an IT Support Specialist to join our team in TBD Location. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our internal teams and external customers.

Key Responsibilities
  • Act as primary escalation point for critical incidents
  • Provide input to Problem Management to identify trends or possible ways to prevent reoccurrence of critical incidents
  • Drive alignment and support process improvements on critical incident handling processes
  • Drive updates to SLAs based on changes in operations
Requirements
  • IT Engineering bachelor's active student
  • No experience required
  • Strong communication skills
  • Analytical, structured, and methodological approach
  • Service-minded approach to problem-solving
  • Reliable personality with good interpersonal skills
  • Familiarity with Microsoft Windows, SharePoint, Teams, and Office basic tools
  • Basic English level
Benefits

We offer a competitive salary of $60,000 - $80,000 per year, depending on location and experience. Our benefits package includes medical insurance, paid time off, and professional development opportunities.

Why Join Us?

Prysmian Group values diversity and inclusion in the workplace. We strive to create an environment where everyone feels valued, respected, and empowered to succeed. If you are passionate about technology and committed to excellence, we encourage you to apply for this exciting opportunity.



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