Air Logistics Team Lead

hace 1 semana


San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

About the Role:
As a Team Lead in our Air Logistics department, you will be responsible for managing a team of operators and ensuring the timely and efficient performance of tasks within established quality standards. Your focus will be on performance and execution, improving efficiency and quality, optimization, problem solving, follow-up, people management and development.

Your Responsibilities:
- Provide leadership and direction to your team.
- Manage respective BPA/BAM and ensure correct system utilization within the team.
- Review capacities for onboarding of new tasks to minimize FTEs requirements, as per KN GS guidelines and hire new team members when necessary.
- Initiate and actively participate in recruitment and selection process for the team.
- Provide efficient "learning on the job" training for new team members.
- Take ownership of processes and tasks performed within the team.
- Regular and transparent team communication and alignment on all team matters.
- Focus on continuous improvement of processes and controls with a goal of achieving the highest level of productivity, quality, and cost efficiency.
- Seamlessly on-board new Processes in accordance to plan.
- Closely cooperate with Process Owner/ Local KN office.
- Managing and initiating technical setups and team member training requirements/needs.
- Regular structured Customer interaction and reporting of: Performance, Quality, Challenges, improvement opportunities, and feedback on Country performance.
- Assess and develop direct reports, identify high performers and outliers, and ensure robust succession plans are in place for critical positions.
- The schedule we offer: Monday to Friday 7:45am to 4:45pm 100% on-site

About You:
- At least one year of experience on operator position (desirable Air Logistics department).
- Have obtained a grade of Meets or Exceeds in their last evaluation.
- Talent Development Program graduated or current participant is a plus.
- Advanced English level - written and oral.
- Intermediate Excel level.
- Team work
- Goal oriented
- People skills
- Proactive
- Analytical skills
- Organized



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