Global Logistics Process Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Kuehne+Nagel A tiempo completo

Role Description

The Air Logistics Area Business Partner drives process migration, monitors progress achievements, and acts as a direct liaison between KN GS Operations teams and assigned Air Logistics Area/Country.

Key Responsibilities

Own migration of Processes from the Business to KNGS, including planning and communication.

Drive the achievement relating to migration and business development targets to KNGS, including strategies to increase GS Usage.

Provide visibility of development by monitoring, analysis, and reporting (as required by Region) of Targets, Performance, volumes, migrations, etc.), including obstacles and potential solutions.

Work with KNGS Production Teams to address and resolve, or escalate, performance and/or Quality issues.

Collaborate with KNGS stakeholders (Process, Training, systems, production teams) for task execution improvements and standardization potentials.

Initiate exchanges regarding performance reviews and improvement initiatives with countries and KNGS.

Support Customer Countries with Process requirements collection and creation of the Working instructions for KNGS.

Align Global Systems and process requirements employed by KNGS with requesting countries before migration.

Provide complete information to successfully migrate Processes to KNGS.

Timely update all other communication and demand tools.

Confirm with GS Production Team(s) that all requirements and information have been received.

Use GS Reporting and Monitor Tools for performance, quality and volume analysis and reporting.

Collaborate with other KN GS site ABP's to share knowledge and best practices.

Handle statistics and Customer Country particulars with confidentiality.

Requirements

Stakeholder management, communication and customer service skills are mandatory.

Engage with and get buy-in from stakeholders by.

High degree of organizational skills and self-discipline and motivation required.

Ability to communicate on a professional level with customer countries and the KNGS Teams.

Detailed in analyzing processes and disciplined in documenting such processes.

Advanced English Level - written and oral.

Preferred: Leadership experience, Air Logistics Industry knowledge, KN Processes, Systems, Operations, products, and Services knowledge, Project Management, US VISA.

Minimum: Two of the GS Roles, Effective communication.

About Kuehne+Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.



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