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Customer Outcomes Expert
hace 1 semana
About the Job
We are looking for a seasoned Customer Success Manager to join our team. As a CSM, you will be responsible for ensuring customer satisfaction and loyalty, while also driving revenue growth and expansion.
Key Responsibilities:
- Ensure customer satisfaction and loyalty through effective account management
- Identify and pursue new business opportunities through upselling and cross-selling
- Collaborate with cross-functional teams to develop and implement customer success strategies
- Measure and analyze customer data to inform business decisions
Requirements:
- 8+ years of experience in TAM, CSM, or program management with technical aptitude
- Proven track record of driving customer satisfaction and loyalty
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
