Technical Support Specialist
hace 1 semana
Company Overview
Percona is a respected thought leader in the open source community, providing services and software for MySQL, MongoDB, PostgreSQL and Maria DB to users globally.
We are a remote-first and globally dispersed company with colleagues in more than 50 countries.
Job Description
The Customer Service Representative will be responsible for delivering high-quality customer support, assessing customer needs, and connecting them to the correct internal resources.
This role involves working closely with other teams and management to drive improvements to our customer experience.
The ideal candidate will have strong English communication skills, advanced expertise using a computer, and the ability to prioritize and manage time effectively.
Salary
The estimated salary for this position is $60,000 - $80,000 per year, depending on location and experience.
Required Skills and Qualifications
To be successful in this role, you should have at least 2 years of customer service experience, a positive attitude, and excellent problem-solving skills.
You should also be able to work independently, take direction, and adapt to changing priorities.
Benefits
We offer flexible hours, the ability to work remotely, and the opportunity to work with a multinational team of experts.
We prioritize the growth and development of our staff, providing funding for training, certifications, conferences, and more.
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