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Customer Support Specialist

hace 1 semana

San José, San José, Costa Rica Buscojobs Costa Rica A tiempo completo
ROLE SUMMARY

We are seeking a highly motivated individual to join our organization in Buscojobs Costa Rica.

The selected candidate will be responsible for providing exceptional customer support services, ensuring timely and effective resolution of complex issues. This role requires strong technical and troubleshooting skills, excellent oral and written communication abilities, as well as strong interpersonal and relationship competencies.

Responsibilities
  • Independently develop new options to resolve problems
  • Presentation of complex concepts to stakeholders and influencers using appropriate communication tools and practices
  • Maintenance of key metrics for quality, efficiency, and performance
  • Identification of areas for improvement, agreement and implementation of improvement plans with the Digital Business Partner
  • Responsible for vendor relationship management
  • Partnership with service providers to drive increased value
  • Monitoring, review and implementation of compliance and security measures
  • Support audit and legal requests and coordinate quarterly recertification
  • Providing status updates and communicating relevant information to key stakeholders
Requirements
  • Bachelor's degree required, preferably in Computer Science, Information Systems, Engineering or Business Management field
  • Experience with Software Development and/or IT Service Management life cycle
  • Strong technical and troubleshooting skills
  • Excellent oral and written English communication skills
  • Strong interpersonal, customer service, and relationship competencies
  • Excellent organizational and time management capabilities
  • Able to multi-task, plan, organize and effectively execute tasks and projects
  • Curiosity and willingness to learn, and ability to quickly develop new technical and functional competencies
  • Able to work both independently and as a member of a team, earning the trust both of customers and teammates
  • Able to adapt to new work assignments, flexibility, and willingness to work with a global team across regions and time zones
Preferred Qualifications
  • Experience with Sales Force Automation (SFA) and Customer Relationship Management (CRM) processes
  • Experience with Veeva CRM platform
  • ITIL / PMP Certification
  • Experience with data and integration technologies such as Informatica Cloud Services, MuleSoft, Oracle, Amazon Web Services, Snowflake, UC4
  • Experience working in the Pharmaceutical or Life Sciences industry
Non-Standard Work Schedule, Travel or Environment Requirements
  • This role will require coverage for the Latin America time zone
  • Pfizer Digital is a 7x24x365 endeavor
  • This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours
  • May occasionally require travel, primarily to other Pfizer sites in the region and globally
Work Location Assignment: Flexible