IT Operations Director
hace 1 semana
Company Overview
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.
We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
Our agile, relationship-based support helps the largest, most innovative enterprises thrive.
About this Role
The Regional IT Manager will oversee IT operations across our offices in the Americas, driving and implementing IT Service Level Agreements as well as expanding business productivity across the organization.
This role will act as the lead consultant for issues expressed by site end users with regard to IT services and contribute to the success of our clients.
Key Responsibilities
- Oversee all reporting by local teams on the progress of daily, weekly, and monthly activities and ensure their completion.
- Maintain on-site IT staff per the business requirements for IT coverage and actively lead and mentor these teams to improve their performance.
- Set objectives and SMART goals for local IT staff, and perform monthly individual follow-ups to ensure goals are met while observing and responding to user feedback.
- Implement and maintain best-in-class UX for end users.
- Manage the local team to assess, prioritize, and allocate Service Desk tickets and other tasks.
- Ensure that all IT Assets are managed throughout their lifecycle according to current processes, policies, and best practices.
- Regularly report to the Global Head of IT Operations and Global IT team on performance, progress, issues, and anticipated future needs and work to resolve issues and identify areas of improvement in systems and IT Tools.
-
Director of IT Operations
hace 1 semana
San José, San José, Costa Rica Cma-Cgm Costa Rica A tiempo completo**About the Role:**The Director of IT Operations - Central America is a senior leadership position responsible for overseeing the strategic direction and daily operations of IT in Central America. This role requires a seasoned professional with expertise in IT infrastructure management, leadership, and collaboration.**Key Responsibilities:**Develop and...
-
Director de Operaciones Técnicas
hace 1 semana
San José, San José, Costa Rica Sonda It A tiempo completoDescripción del PuestoEn Sonda IT estamos buscando a un Director de Operaciones Técnicas que se encargue de supervisar el cumplimiento de los procesos operativos del equipo asignado, asegurando la calidad y eficiencia en la entrega de servicios.
-
Technical Operations Director
hace 2 semanas
San José, San José, Costa Rica Marriott Worldwide A tiempo completo**Job Description**We are seeking a seasoned IT professional to fill the role of Technical Operations Director. As a key member of our IT team, you will be responsible for overseeing the technical operations of our IT infrastructure across multiple properties and offices.**Key Responsibilities:**Oversee the technical operations of our IT infrastructure,...
-
IT Operations Director
hace 5 días
San José, San José, Costa Rica The Coca-Cola Company A tiempo completoJob DescriptionThe IT Operations Lead oversees our IT services and operations for our Central Zone, covering Central America and Peru. This role ensures proper integration with other Functional Services and Areas to provide end-to-end delivery.Key Responsibilities:Develop an IT strategy and business plan for the Central Zone based on a thorough understanding...
-
Financial Operations Director
hace 12 horas
San José, San José, Costa Rica Pfizer A tiempo completoJob SummaryPfizer is seeking an experienced Financial Operations Director to lead our Order to Cash operations. The ideal candidate will have a proven track record in managing teams, driving operational excellence, and delivering results.About the RoleThis is a leadership position that requires strong communication, problem-solving, and analytical skills....
-
Operations Director
hace 3 días
San José, San José, Costa Rica Tax Goddess A tiempo completoJob OverviewTax Goddess is seeking an experienced Operations Director to lead our internal departments, maximizing efficiency and driving operational success. As a strategic leader, you will leverage data to inform decision-making and drive successful project completion.Key ResponsibilitiesProvide strategic direction and leadership for all internal...
-
Cloud Operations Director
hace 2 semanas
San José, San José, Costa Rica Splunk Inc A tiempo completoJoin Our Team: Cloud Operations Director PositionWe're excited to announce the opening of a Cloud Operations Director position within our Rapid Response Team. As a key member of our team, you'll oversee the daily activities of our RRT, ensuring seamless incident management and resolution.Key ResponsibilitiesLead the RRT in handling customer incidents and...
-
Service Operations Director
hace 2 semanas
San José, San José, Costa Rica Softwareone A tiempo completo**Service Operations Director Role**SoftwareONE Global Services is a dynamic organization that provides structure, delivery requirements, and services to clients worldwide. We are seeking a skilled Service Operations Director to join our team.In this role, you will be responsible for managing project escalations to resolution, ensuring team meets KPIs for...
-
Sales Operations Director
hace 20 horas
San José, San José, Costa Rica Moody'S A tiempo completoJob DescriptionWe are seeking a highly skilled Sales Operations Director to join our team. In this role, you will be responsible for providing revenue, regulatory and project support to the Sales function.The ideal candidate will have experience in managing teams, improving processes and delivering high levels of service quality to internal and external...
-
Strategic Operations Director
hace 5 días
San José, San José, Costa Rica Vacasa A tiempo completoJob DescriptionVacasa is seeking a highly skilled and experienced Director of Operations to lead our operations in Mexico, Belize, and Costa Rica. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our business, leading a team of direct reports and employees, and driving growth and improvement.This...
-
Operations Director Lead
hace 21 horas
San José, San José, Costa Rica Bill Gosling Outsourcing A tiempo completoAbout the RoleThe Director, Operations is a critical member of our senior management team, responsible for leading the vision and strategy of our operations. This role requires a strong leader who can drive business growth, improve processes, and foster a culture of excellence within our organization.Key Responsibilities:Collaborate with senior management to...
-
Project Operations Director
hace 1 semana
San José, San José, Costa Rica Bairesdev A tiempo completoWe're seeking an exceptional Project Operations Director to drive process improvements and enhance project delivery efficiency. As a key member of our operations team, you'll be responsible for developing and implementing processes to improve project execution and reduce costs.Main Responsibilities:Develop and implement process improvements to enhance...
-
Talent Hub Operations Director
hace 2 semanas
San José, San José, Costa Rica Tcs Expeditions A tiempo completoWe are looking for a highly skilled and experienced professional to fill the role of Talent Hub Operations Director. As part of our TCS World Travel organization, you will be responsible for overseeing the operations of our Costa Rica Talent Hub, working closely with senior leaders and other stakeholders.Your key responsibilities will include supporting...
-
It Manager
hace 5 días
San José, San José, Costa Rica Gensler A tiempo completoYour RoleThe IT Manager is responsible for managing IT operations in a Gensler office, with oversight over one or more satellite office.Daily Operations responsibilities consist of managing team members and processes, which touch Gensler's Messaging, Network (LAN/WAN), VoIP, Server and Workstation functional areas.Management operations include daily...
-
Director of Program Operations
hace 1 semana
San José, San José, Costa Rica The Halo Trust A tiempo completoAbout the PositionThe Director of Program Operations will be responsible for overseeing the implementation of our Weapons and Ammunition Management (WAM) program in Central America. This is a strategic leadership role, requiring strong program management skills and experience of managing large-scale projects.As Director of Program Operations, you will lead...
-
Associate Director Hr Operations
hace 2 días
San José, San José, Costa Rica Lonza A tiempo completoToday, Lonza is a global leader in life sciences operating across three continents.While we work in science, there's no magic formula to how we do it.Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people.In exchange, we let our people own their careers.Their ideas, big and small, genuinely...
-
Strategic IT Project Director
hace 3 días
San José, San José, Costa Rica Sgf Global A tiempo completoSvg Global is seeking an experienced Strategic IT Project Director to lead mid-sized projects and ensure stakeholder buy-in.The ideal candidate will have prior experience working in a leadership role and has managed at least 1 or 2 mid-sized projects (11-30 FTE projects) involving multiple process interfaces, multiple functions/sites, and overall medium to...
-
It Operations Analyst Position
hace 24 horas
San José, San José, Costa Rica Ex2 Outcoding A tiempo completo**Become an Outcoder as an IT Operations Analyst**We are looking for an enthusiastic IT Operations Analyst to join our dynamic team at Outcoding.This role is critical to ensuring the smooth operation and availability of our IT services, contributing directly to our mission of delivering high-quality software solutions.You will be part of a vibrant team...
-
IT Operations Specialist Role
hace 21 horas
San José, San José, Costa Rica Ex2 Outcoding A tiempo completo**Become a Critical Team Member as an IT Operations Specialist**We are seeking an enthusiastic and detail-oriented IT Operations Specialist to join our dynamic team at Ex Squared Outcoding.This role is pivotal in ensuring the smooth operation and availability of our IT services, directly contributing to our mission of delivering high-quality software...
-
Clinical Operations Director
hace 1 semana
San José, San José, Costa Rica Msd A tiempo completoCompany OverviewMsd is a research-driven biopharmaceutical company dedicated to inventing medicine and vaccine innovations that make a difference for patients worldwide.We believe that by following the science, we can succeed in creating a significant impact on global healthcare through research and innovation.Job DescriptionThe Clinical Operations Director...