IT Operations Director

hace 1 semana


San José, San José, Costa Rica Tek Experts A tiempo completo

Company Overview

Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients.

We're problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.

Our agile, relationship-based support helps the largest, most innovative enterprises thrive.

About this Role

The Regional IT Manager will oversee IT operations across our offices in the Americas, driving and implementing IT Service Level Agreements as well as expanding business productivity across the organization.

This role will act as the lead consultant for issues expressed by site end users with regard to IT services and contribute to the success of our clients.

Key Responsibilities

  • Oversee all reporting by local teams on the progress of daily, weekly, and monthly activities and ensure their completion.
  • Maintain on-site IT staff per the business requirements for IT coverage and actively lead and mentor these teams to improve their performance.
  • Set objectives and SMART goals for local IT staff, and perform monthly individual follow-ups to ensure goals are met while observing and responding to user feedback.
  • Implement and maintain best-in-class UX for end users.
  • Manage the local team to assess, prioritize, and allocate Service Desk tickets and other tasks.
  • Ensure that all IT Assets are managed throughout their lifecycle according to current processes, policies, and best practices.
  • Regularly report to the Global Head of IT Operations and Global IT team on performance, progress, issues, and anticipated future needs and work to resolve issues and identify areas of improvement in systems and IT Tools.


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