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IT Operations Director
hace 2 semanas
The IT Operations Lead oversees our IT services and operations for our Central Zone, covering Central America and Peru. This role ensures proper integration with other Functional Services and Areas to provide end-to-end delivery.
Key Responsibilities:
- Develop an IT strategy and business plan for the Central Zone based on a thorough understanding of the LATAM operating unit and its priorities.
- Align with OU management on performance metrics and goals.
- Drive major programs in data & analytics, digital marketing, customer/commercial, collaboration platforms, innovation, and security/regulation/risk management/audit.
- Serve as an active member on OU management/functional teams, representing IT and contributing from a business perspective.
- Strongly connect with the LATAM Technology Tower to validate global contract changes related to IT Infrastructure and Operations.
- Drive continuous service improvement and solution exploitation, balancing quality of service and affordability.
- Serve as an active member on the LATAM IT Leadership team.
